Service Delivery Manager

2 semanas atrás


São Bernardo do Campo, Brasil Global System™ Tempo inteiro

Vaga: Service Delivery Manager Descrição da Vaga Estamos em busca de um Service Delivery Manager para atuar em um grande cliente do setor automotivo. Este(a) profissional será responsável por: Condução das atividades de governança operacional; Planejamento estratégico e acompanhamento de iniciativas; Gestão e controle de KPIs e SLA’s; Relacionamento com áreas internas e externas; Atuação como ponto focal no acompanhamento de entregas, alinhamento de expectativas e suporte em demandas de onboarding de novos parceiros, workloads e iniciativas. Requisitos Obrigatórios Inglês fluente (oral e escrito); Experiência comprovada em gestão de serviços, governança e relacionamento com stakeholders; Forte conhecimento em acompanhamento e análise de indicadores de desempenho (KPIs) e SLA’s. Local de Trabalho Volkswagen do Brasil – São Bernardo do Campo/SP Modelo híbrido: 3 dias presenciais e 2 dias home office. Horário: Segunda a Sexta, das 08h às 17h. Equipamentos fornecidos pelo cliente. Modalidade de Contratação PJ (Pessoa Jurídica) 2 posições em aberto #J-18808-Ljbffr


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