
Service Delivery Manager
Há 3 dias
Descrição da Vaga
Estamos em busca de um Service Delivery Manager para atuar em um grande cliente do setor automotivo.
Este(a) profissional será responsável por:
- Condução das atividades de governança operacional;
- Planejamento estratégico e acompanhamento de iniciativas;
- Gestão e controle de KPIs e SLA's;
- Relacionamento com áreas internas e externas;
- Atuação como ponto focal no acompanhamento de entregas, alinhamento de expectativas e suporte em demandas de onboarding de novos parceiros, workloads e iniciativas.
- Inglês fluente (oral e escrito);
- Experiência comprovada em gestão de serviços, governança e relacionamento com stakeholders;
- Forte conhecimento em acompanhamento e análise de indicadores de desempenho (KPIs) e SLA's.
Volkswagen do Brasil – São Bernardo do Campo/SP
- Modelo híbrido: 3 dias presenciais e 2 dias home office.
- Horário: Segunda a Sexta, das 08h às 17h.
- Equipamentos fornecidos pelo cliente.
- PJ (Pessoa Jurídica)
- 2 posições em aberto
- Informações enviar CV, Nicole de Morais Gonçalves
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