Technical Representative, IT Operations

Technical Representative, IT Operations page is loaded## Technical Representative, IT Operationslocations: BRA Curitiba - BARÃO DO RIO BRANDO,122time type: Full timeposted on: Posted 30+ Days Agojob requisition id: R Job Title:Technical Representative, IT OperationsJob DescriptionFunction: IT OperationsRoles & Responsibilities:* Troubleshoots and resolves software and hardware problems for internal customers in a business centre* Support and assist in the deployment and maintenance of systems using macOS based tools and Windows based tools.* Responds to Helpdesk requests, ensure metrics are met; escalates higher level problems to Deskside Support Level III and IT Manager* Troubleshoots/resolves remote access problems for offsite users* Provides macOS/Windows problem solving for local users* Performs new hardware installation and upgrades; Must be able to lift **30kg*** Performs movement, additions and changes to equipment (computer hardware, cables)* Performs applications installation, re-installation, configuration and upgrades* Executes all existing security procedures for safeguarding hardware and software physical assets* Resolves basic network connectivity issues as necessary* Track hardware inventory* May assist in network application installations and change implementations* Resolves basic network connectivity issues as necessary* Assists with hardware/software set up for on-site user business presentations* Ensuring Root Cause Analysis (RCA) is robust, complete and accurate for outages* Ensure tracking and driving RCA actions to be completed* Setting expectations and meeting deadlines* Other duties as assignedQualifications:* Associates Degree or equivalent from a two-year college or technical school or equivalent experience and/or training* Microsoft Office 365* Forensic Data collection experience a plus* EMM (Enterprise Mobility Management) or MDM (Mobile Device Management) Knowledge is a plus* BASH, PHP, AppleScript, and python scripting knowledge a plus* Overall a good team player with willingness to learn and drive to achieve* Experience using terminal commands and simple scripts* Knowledge of Remedy ticketing* Certified A+/Desktop+, JAMF CCT and/or CCA, MCSA/MCSE, ACSP is a plus* Excellent organization skills* Excellent verbal and written communication skills* Typing Skill: 45WPM minimum required* Willing to work shifts/flexible hours as needed Experience: * 2+ years supporting desktop hardware and software in Mac/Windows-based PC/LAN environment or equivalent* System administration experience, with knowledge in Mac OS X, iOS & Windows 7/10* Experience utilizing desktop management tools such as JAMF Pro tools, Ghost and image preparation* Experience in coding and shell scripting; Bash, PHP, Swift, AppleScript and Automator a plus* Experience in managing/utilized Activity Directory 2008/2012* Experience with spreadsheetsLocation:BRA Curitiba - BARÃO DO RIO BRANDO,122Language Requirements:EnglishTime Type:Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.#J-18808-Ljbffr