IT Operations Analyst I
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Overview When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise. We are significantly growing our Engineering and IT teams in Brazil and are focused on finding talent for various financial technology (Fintech) engineering, database, development, and testing teams. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future. We anticipate developing future leaders for our teams in Brazil Benefits include health and dental insurance, meal and restaurant vouchers, fixed monthly stipend for internet and mobile expenses, InComm hardware/software, and annual bonuses All positions are CLT. You can learn more about InComm Payments by visiting our website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram. About This Opportunity The Analyst will assist in the flow of processes and procedures for the IT department. This role is key in submitting purchasing requests through iProcurement and monitoring the ticket through the system until a PO is assigned. The analyst will work closely with IT managers/requestors, members of the Vendor Management Team, and members of the FP&A Team to gather information for each request and see it through to the end. The ITBO Analyst will also be responsible for assisting with updating the team agenda on a daily basis and attending the ITBO team meeting each Monday, as well as the ITBO/Vendor Mgmt Team meeting each Tuesday. The ITBO Analyst will also assist with engaging NetNet (a third party company that reviews software/maintenance/hardware quotes and negotiates a better deal on behalf of InComm) on various quotes. Responsibilities Assist in submitting purchasing requests through iProcurement Tracking iProc tickets as they go through the approval process Assist in updating the ITBO agenda and attending the weekly team meetings Assist in the engagement of Net(net) by keeping up with the tracker and keeping the email conversations going until a final decision is made Qualifications Bachelor’s in business administration or equivalent experience in operational processes and procedures. Ability to communicate with both within the IT department and outside the IT department and gather information needed for or follow up on purchasing requests. Strong analytical skills preferred. Experience in iProcurement is a plus. Proficiency in the use of tools such as Excel, Word, and Adobe Acrobat Pro Must be self-motivated, have the ability to prioritize effectively and not shy away to seek guidance when blocked on a task. Excellent oral and written communication Ability to work with a wide range of teams across the company Benefits R$340 home office allowance ️ R$1,150 meal/food allowance (VR/VA) 10% annual bonus SulAmérica health/dental plan
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