Site Reliability Engineer

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AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you

• Shift: Monday – Thursday 8AM – 7PM PST (11AM – 10PM EST) with rotating on-call;
• Manage alerts daily, check systems, and escalate issues as needed;
• Be part of a team that provides 24×7 on-call support for critical SaaS events;
• Be available in case of emergencies when team members are not available or need help;
• Document issues and remediation steps;
• Proactively create appropriate monitors in the EKS/K8S ecosystem;
• Deploy to EKS/K8s cluster using Terraform and Helm;
• Learn and maintain existing infrastructure running under Docker Swarm;
• Improve existing infrastructure health by implementing checks and scripts to correct known issues;
• Maintain and develop deployment code;
• Automate manual tasks;
• Implement/integrate new technologies in our Cloud Infrastructure;
• Collaborate with other teams and departments to provide the highest level of support and assistance;
• Apply a real customer focus when planning deployments/updates, having the customer in the forefront of the mind, and considering the impact on them before making changes;
• Work closely with Support, Customer Success, Migration, and Professional Services teams to provide the best in class SaaS service to our customers;
• Perform RCA and take necessary corrective actions to prevent the recurrence of issues;
• Create and assign alert-related actions to the appropriate team after the investigation;
• Handle support requests for environment-specific actions;
• Identify and provide automation requirements to improve RCA.

• 2+ years of professional experience;
• Experience working with Datadog ;
• Hands-on experience as an AWS Cloud Engineer;
• Working knowledge of EKS/Terraform/Helm;
• Working experience with Docker and Docker Swarm;
• Good understanding of AWS IAM roles and policies;
• Experience logging and monitoring AWS resources using CloudWatch logs;
• Experience working in a Linux environment;
• Proficient in Bash and/or Python scripting;
• A strong understanding of web technologies such as REST APIs;
• Working experience with monitoring solutions such as Grafana and Prometheus;
• Excellent oral and written communication skills;
• Customer-facing communication skills to effectively explain issues and RCAs to customers;
• Experience in Product/Application Support for SaaS-based products;
• Understanding of APIs, Databases, Systems Architecture, and Design;
• Designing, implementing, and operating in a DevSecOps environment;
• Excellent communication skills, both written and verbal;
• Ability to work independently as well as within a collaborative environment;
• A technical aptitude with the desire to learn new and evolving technologies;
• Upper-Intermediate English level;

• Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.
• Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.
• A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.
• Flextime: Tailor your schedule for an optimal work-life balance, with options to work from home or in the office.

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