Logistics Cross Border Manager(Ecommerce)

About Role

We are seeking an experienced Ecommerce Cross-Border Manager to lead and strategically manage multiple areas within our cross-border operations. This role requires a highly driven leader who will add value through operations, system integration, regulatory management, and proactive team development. The ideal candidate is hands-on, data-driven, and capable of navigating complex operational challenges in a fast-paced cross-border logistics environment. This position will act as the key pillar in ensuring the sustainable growth of the cross-border business in South America, working closely with internal and external stakeholders to optimize operational efficiency, maintain compliance, and drive team performance.

Key Responsibilities

• Manage the end-to-end customs clearance process , ensuring timely and compliant release of all shipments.
• Monitor daily operations performance, identifying opportunities for process improvement and addressing challenges proactively.
• Analyze bottlenecks, determine root causes, and drive resolution actions with internal teams and external partners.
• Define and implement strategic plans for Peak Seasons, holidays, and specific high-demand dates, ensuring operational readiness and service level adherence.
• Develop allocation strategies for different clearance channels to optimize capacity, cost, and speed.
• Maintain strong working relationships with customs brokers, warehouse teams, and government agencies to ensure compliance and resolve issues efficiently.
• Prepare and present regular performance reports, operational analyses, and improvement proposals to management.
• Ensure that all customs processes are aligned with local regulations and internal compliance standards.
• Support new initiatives, projects, and system enhancements related to customs operations.
• Develop and standardize Standard Operating Procedure s (SOPs) to optimize customs clearance operations.
• Leverage strong data analysis skills to identify and resolve demand and backlog inefficiencies, driving continuous improvement initiatives.
• Collaborate with IT and operations to design and implement systemic changes for automation, tracking progress through JIRA and weekly follow-ups.
• Manage outsourced clearance systems and payment solutions, ensuring timely, compliant, and accurate operations.
• Monitor Customs Authorities and regulatory updates to maintain full compliance for self-clearance warehouses and couriers.
• Address compliance issues proactively, implementing effective risk mitigation measures.
• Coordinate closely with Government Relations, Legal, Tax, and other departments to align regulatory interpretations.

Qualifications & Requirements

• Bachelor's degree in international relations, Engineering, or related fields.
• Minimum of 8 years of experience in supply chain operations; cross-border logistics experience.
• Knowledge of customs clearance procedure and have ease and familiarity with interpreting customs regulations.
• Experience working with logistics service providers and warehouse operations.
• Experience in customs clearance of international express shipments and Courier operations.
• Excellent problem-solving and analytical skills with a data-driven mindset.
• Proficiency in Excel, SQL, and logistics tracking systems is a plus.
• Strong communication skills in English and Portuguese; Chinese is a plus.
• Ability to work in a fast-paced and dynamic international environment.

CAREERS AT SHEIN

We Commit to Inclusion

At SHEIN, we believe that diversity is the force that drives innovation. We are committed to creating an environment where all voices are heard, valued and respected. All our vacancies are inclusive for people with disabilities, women, black people, LGBTQIAPN+ community and all types of diversity.

We Empower Talents with Diverse Careers

At SHEIN, we empower talent to excel with regular opportunities to elevate their career in their respective fields. As a dynamic business, we support internal mobility, diverse career pathways and recognition of success and contribution in a variety of meaningful ways.

We Engage with Global Cultures

Perspective sharing and leveraging cultural differences, is one of our core strenghts as we work on many exciting projects and draw insights from industry-leading experience.