Brazil-based International Customer Success Lead
3 semanas atrás
Customer Success Role Overview We are seeking a Customer Success Manager based in Brazil to lead a portfolio of international customers. Develop and execute customer success plans to achieve GRR, NRR, adoption, and NPS targets Collaborate with customers to create and implement onboarding/time-to-value and adoption strategies using established templates, playbooks, and best practices Lead EBRs, manage multi-threaded stakeholders, and drive renewals/expansions with clear next steps Monitor customer health signals and usage, identify potential risks early, and develop save plans Conduct business discovery to understand use cases and pain points, design portal configurations and workflows that address them, and clearly document and present the solution to customers Prioritize business goals, translate them into clear requirements, and coordinate with Support, Product, and Services teams Capture learnings, improve playbooks, and contribute voice-of-customer insights to our product roadmap. Key Requirements (Must-Haves) Fluent English communication skills for facilitating executive meetings and EBRs At least 5 years of experience in SaaS Customer Success or adjacent roles (consulting, account management, product enablement) with measurable renewal/adoption results Solution engineering capability in a SaaS environment, able to run discovery, map requirements to portal capabilities, design configurations and workflows, explain trade offs, and handle live product Q&A with customers A proven track record of contributing to or improving an onboarding/TTV plan, save play, or EBR narrative Able to balance autonomy and coaching, propose approaches, accept feedback, and refine quickly Strong stakeholder management and clear written communication skills
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Brazil-based International Customer Success Lead
3 semanas atrás
Fortaleza, CE, Brasil beBeeSuccess Tempo inteiroCustomer Success Role Overview We are seeking a Customer Success Manager based in Brazil to lead a portfolio of international customers. Develop and execute customer success plans to achieve GRR, NRR, adoption, and NPS targets Collaborate with customers to create and implement onboarding/time-to-value and adoption strategies using established templates,...
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Customer Success Consultant
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Fortaleza, Brasil CAS Tempo inteiroCustomer Success Specialist Consultant – Latin America CAS uses intuitive technology, unparalleled scientific content, and unmatched human expertise to help companies create groundbreaking innovations that benefit the world. As the scientific information solutions division of the American Chemical Society, CAS manages the largest curated reservoir of...
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Customer Success Specialist
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Fortaleza, Brasil Joompulse Tempo inteiroJoom Pulse is a data platform that provides analytics and recommendations for marketplace sellers.Its features allow you to review the most profitable products, know the estimated profit of buying directly from the supplier, discover the categories with the greatest growth potential, and explore profitable ways to expand your business.Joom Pulse helps make...
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Customer Success Consultant
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Fortaleza, Brasil goFLUENT Tempo inteiroJoin Our Team & Make an Impact Are you passionate about building strong client relationships and driving success? We are looking for a Customer Success Consultant to help expand our Brazilian market and ensure our clients maximize the value of our digital learning solutions. As a key partner to our clients, you will play an essential role in fostering...
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Customer Success Consultant
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Fortaleza, Brasil Gofluent Tempo inteiroReady to make an impact?Join goFLUENT as a Customer Success Manager!Build strong client relationships, drive growth, and thrive in a dynamic, innovative environment.Your next career move awaits!**- **Join Our Team & Make an Impact**- Are you passionate about building strong client relationships and driving success?We are looking for a **Customer Success...
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Customer Success Consultant
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Fortaleza, Brasil Gofluent Tempo inteiroJoin Our Team & Make an ImpactAre you passionate about building strong client relationships and driving success?We are looking for a Customer Success Consultant to help expand our Brazilian market and ensure our clients maximize the value of our digital learning solutions.As a key partner to our clients, you will play an essential role in fostering...
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Customer Success Consultant
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Fortaleza, Brasil Gofluent Tempo inteiroReady to make an impact?Join goFLUENT as a Customer Success Manager Build strong client relationships, drive growth, and thrive in a dynamic, innovative environment.Your next career move awaitsJoin Our Team & Make an ImpactAre you passionate about building strong client relationships and driving success?We are looking for a Customer Success Manager to help...
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LATAM Customer Success Manager
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Fortaleza, Brasil Prometheus Group Tempo inteiroAbout Prometheus Group Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will...
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Customer Success
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Customer Success Expert
Há 5 dias
Fortaleza, Brasil Bebeesuccess Tempo inteiroCustomer Success ProfessionalThe role involves working as an independent consultant to deliver services that combine customer success expertise with business development activities.Facilitate onboarding and enablement sessions for clients.Provide guidance to help customers realize the full value of solutions.Maintain strong relationships across multiple...