Brazil-based International Customer Success Lead

Há 23 horas

Fortaleza CE, Brasil beBeeSuccess Tempo inteiro

Customer Success Role Overview We are seeking a Customer Success Manager based in Brazil to lead a portfolio of international customers. Develop and execute customer success plans to achieve GRR, NRR, adoption, and NPS targets Collaborate with customers to create and implement onboarding/time-to-value and adoption strategies using established templates, playbooks, and best practices Lead EBRs, manage multi-threaded stakeholders, and drive renewals/expansions with clear next steps Monitor customer health signals and usage, identify potential risks early, and develop save plans Conduct business discovery to understand use cases and pain points, design portal configurations and workflows that address them, and clearly document and present the solution to customers Prioritize business goals, translate them into clear requirements, and coordinate with Support, Product, and Services teams Capture learnings, improve playbooks, and contribute voice-of-customer insights to our product roadmap. Key Requirements (Must-Haves) Fluent English communication skills for facilitating executive meetings and EBRs At least 5 years of experience in SaaS Customer Success or adjacent roles (consulting, account management, product enablement) with measurable renewal/adoption results Solution engineering capability in a SaaS environment, able to run discovery, map requirements to portal capabilities, design configurations and workflows, explain trade offs, and handle live product Q&A with customers A proven track record of contributing to or improving an onboarding/TTV plan, save play, or EBR narrative Able to balance autonomy and coaching, propose approaches, accept feedback, and refine quickly Strong stakeholder management and clear written communication skills

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