Senior Infrastructure Support Specialist

3 semanas atrás

Colombo, Brasil Brennan It Tempo inteiro

Why work for Brennan? At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian owned systems integrator in Australia. Brennan offers an excellent remuneration package and benefits including : A strong culture underpinned by values that are truly lived every day. An environment that embraces learning and development of all employees. Flexibility to work in the way that brings out the best in you. The ability to do what you love, in an environment that supports you. A focus on health and well-being. The Role Participate as a team member into our IT Infrastructure & Operations team. Support & maintain IT systems used by our customers. Key Responsibilities: Incident management (Level 4) Prioritise and diagnose incidents according to agreed procedures. Investigate causes of incidents and seek resolution. Escalate unresolved incidents. Facilitate recovery, following resolution of incidents. Document and close resolved incidents according to agreed procedures. Problem management (Level 4) Initiate and monitor actions to investigate and resolve problems in systems, processes and services. Determine problem fixes / remedies. Assist with the implementation of agreed remedies and preventative measures. Requirements definition and management (Level 2) Assist in the definition and management of requirements. Change Management (Level 4) Assess, Analyse, Develop, documents and implement changes based on requests for change. Information content publishing (Level 1) Contribute, under instruction, to publication support activities and support the collation of data. Take source material in various proprietary formats and use the publishing process to create content according to appropriate guidelines. What skills and experience you bring : Degree or equivalent in Information Technology. Relevant industry qualifications or tertiary degree - MCSE preferred. 5+ years' experience in the relevant technologies. Strong Windows server skills. Strong Microsoft System Centre Operation Manager skills. Office 365 Administration Windows Server and MS Exchange Excellent communication and organization skills. Excellent problem solving and analytical skills. Good understanding of change management processes. A focus on customer service and business enablement. Working knowledge of the ITIL v3 Framework. Familiarity of Project Management methodologies Experience in a consultancy or service delivery environment. Proven experience in developing and delivering effective presentations. Brennan IT is an equal opportunity employer. #J-18808-Ljbffr

  • Infrastructure Support Specialist

    2 semanas atrás

    Colombo, Brasil Brennan IT Tempo inteiro

    **Why work for Brennan?**At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business. Because...

  • Senior Infrastructure Support Specialist

    1 semana atrás

    Colombo, Brasil Brennan IT Tempo inteiro

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business....

  • Infrastructure Support Specialist

    2 semanas atrás

    Colombo, Brasil Brennan It Tempo inteiro

    **Why work for Brennan?**At Brennan, we aim to lead, not follow.One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive.Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business.Because of...

  • Senior Infrastructure Support Specialist

    Há 3 dias

    Colombo, Brasil Brennan It Tempo inteiro

    Why work for Brennan?At Brennan, we aim to lead, not follow.One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive.Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business.Because of this...

  • Infrastructure Specialist

    Há 16 horas

    Colombo, Brasil Brennan It Tempo inteiro

    **Why work for Brennan?**At Brennan, we aim to lead, not follow.One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive.Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business.Because of...

  • Support Specialist

    Há 3 dias

    Colombo, Brasil Quantum World Technologies Inc. Tempo inteiro

    What You'll Do :Support day-to-day EUC operations : hardware / software troubleshooting, patching, imaging, security updates, asset inventory, disposal.Deploy and manage endpoints (Windows, macOS, iOS, Android) using modern tools : Intune, SCCM / MECM, Jamf, Autopilot, VDI.Administer Azure AD, Exchange, SharePoint; enforce compliance (SAML, SCIM, MFA, SSO);...

  • Sales Support Specialist Hybrid

    3 semanas atrás

    Colombo, Brasil Emapta Tempo inteiro

    **Job Information**:Industry- Employment - Recruiting - StaffingWork Experience- 1-3 yearsLocation- Sri LankaFunctional Expertise (Verticals)- Information TechnologyCity- ColomboState/Province- ColomboCountry- Sri LankaZip/Postal Code- 00300Are you ready to ignite your career with boundless opportunities for growth, work-life balance, and a nurturing work...

  • Sales Support Specialist Hybrid

    Há 19 horas

    Colombo, Brasil Emapta Tempo inteiro

    **Job Information**:Industry- Employment - Recruiting - StaffingWork Experience- 1-3 yearsLocation- Sri LankaFunctional Expertise (Verticals)- Information TechnologyCity- ColomboState/Province- ColomboCountry- Sri LankaZip/Postal Code- *****Are you ready to ignite your career with boundless opportunities for growth, work-life balance, and a nurturing work...

  • Configuration Specialist

    4 semanas atrás

    Colombo, Brasil Brennan IT Tempo inteiro

    **Why work for Brennan?**We are a national company with a reputation for delivering technical excellence, innovation and high-quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.**Brennan IT benefits include**:- A strong culture underpinned by values that...

  • Configuration Specialist

    1 dia atrás

    Colombo, Brasil Brennan IT Tempo inteiro

    **Why work for Brennan?** We are a national company with a reputation for delivering technical excellence, innovation and high-quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row. **Brennan IT benefits include**: - A strong culture underpinned by values...