Configuration Specialist

**Why work for Brennan?**

We are a national company with a reputation for delivering technical excellence, innovation and high-quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.

**Brennan IT benefits include**:

- A strong culture underpinned by values that are truly lived every day.
- Salaries are pegged to the Australian dollar.
- Flexible working is part of our DNA - We have adopted a hybrid working model and we encourage working from home and office as it seems ideal.
- Proven career progression opportunities, we are passionate about helping our people unlock their potential and grow across different capabilities.
- Diversity is a strength, and we love having people from diverse backgrounds and experiences, for example, we have employees from over 30 different countries - that is just one attribute, talk to us about our other diverse people

**Full Job Description**

We are seeking a Configuration Specialist to work in the scope of CMDB, CSDM Framework and ITOM Discovery to our ServiceNow platform team. As a Configuration Specialist, the responsibilities will include developing, maintaining, updating, and implementing configuration items (CI); control configuration baselines, and ensure the accuracy of configuration data and proper reporting.

**Key Responsibilities**:

- Monitor and maintain the health and accuracy of the CMDB by leveraging dashboards and troubleshooting identification, reconciliation, patterns, and mid-servers.
- Understand ServiceNow configuration concepts and assist in documenting configuration management processes and procedures.
- Establish new Configuration Management processes, policies, and procedures.
- Lead and support the maintenance for the Discovery module within ServiceNow.
- Recommend, design, plan, and implement automation to improve the configuration management database (CMDB) processes.
- Responsible for configuration management (CfM) to include develop, maintain, update, and implement CIs.
- Create, establish, and maintain configuration baselines (development, test, production, etc.) supporting developmental and operational systems.
- Support efficient and effective service management processes by providing accurate and timely configuration information that aids decision making (e.g., to authorize change and release and resolve incidents and problems faster).
- Develops or modifies CM plans, policies, and procedures tailored to the complexity and scope of the developmental or operational system.
- Implement CM discipline for the entire life cycle of systems from initial requirements/capabilities baselines to system end-of-life.
- Establish procedures for auditing and verifying the accuracy of CIs, adhering to processes, and identifying process deficiencies.
- Engage with strategic projects to ensure Configuration Management can deliver required CMDB functionality within project timeframes.
- Review and approve all changes to the CMDB infrastructure where applicable.
- Review and approve significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed.
- Mentor the organization on Configuration Management services, concepts, policies, and procedures.
- Review and approve all requests for administrator log on credentials / access rights to the CMDB infrastructure.

**Required Background and Skills**:

- Bachelor’s Degree in computer science, or related discipline required.
- 1 - 2 years’ experience supporting ServiceNow Discovery and Service Mapping.
- 1 - 3 years’ experience designing, implementing, and maintaining a CMDB in ServiceNow.
- Working knowledge of ServiceNow Common Service Data Model (CSDM).
- Prior experience in asset and/or configuration management role.
- System administration experience in Windows, Linux, Unix.
- Basic Network knowledge of IP protocol, SSH, and SNMP.
- Understanding of desktop, server, database, network infrastructure in cloud environments and on-premises data centres.