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IT Support Administrator
4 semanas atrás
**Responsibilities**:
- Troubleshooting hardware/software faults and system/network issues.
- Monitoring and maintaining computer systems, servers, and networks.
- Assisting users through onboarding/offboarding processes and resolving technical issues in person or over the phone.
- Supporting general IT infrastructure maintenance and replacing hardware components as needed.
- Coordinating with the team leader for timely issue resolution and working on tasks until completion (or escalating to third parties when necessary).
- Building strong working relationships with users, IT engineers, department managers, software developers, and HR.
- Managing IT assets, including tagging hardware, procurement, and accurate inventory maintenance.
**Skills & Experience**:
- Proficiency in Microsoft Active Directory, Office 365 Cloud Services, and Windows 10/11.
- Hands-on experience with Windows Servers 2016, 2019, and 2022.
- Technical knowledge of enterprise IT equipment and Microsoft technologies.
- Strong troubleshooting, problem-solving, and decision-making skills.
- A team player with excellent written and verbal communication skills.
- Fluent in English; knowledge of additional languages (e.g., Spanish, Dutch, or German) is an advantage.
- At least 1 year of experience in an IT environment, with relevant qualifications or a diploma in IT.
