IT Service Operations Analyst

3 semanas atrás

Curitiba, Paraná, Brasil Newfold Digital Tempo inteiro
Overview

Our firm, a leading provider of innovative Internet-based solutions to small and medium-sized businesses, is looking for a dynamic, energetic, and bright individual to join our Technical Operations team. This is a tremendous and unique opportunity to join a nimble global company that has achieved significant scale over the past fifteen years, yet still possesses enormous growth potential. You will play an instrumental role in achieving this growth while helping to ensure performance and stability of our product infrastructure.

Responsibilities
  • Monitoring server infrastructure, bandwidth utilization, and website uptime through various monitoring applications and action alerts following the agreed OLA.
  • Manage and drive restoration efforts for IT incidents by guiding technical teams to execute timely resolutions and escalating as appropriate to meet service levels.
  • Coordinate and manage communication bridges during incidents; maintain bridge commander presence throughout the event.
  • Provide timely, succinct, and clear written and verbal communication to all stakeholders during internal crisis events and shift transitions.
  • Manage ticket lifecycle of all major incidents in accordance with the incident and problem management process flow.
  • Schedule and drive postmortem meetings, facilitate communication between technical and business stakeholders regarding lessons learned and root cause analysis, and document future action items.
    • Track, report, and manage follow-up actions for timely closure, including procedures, processes, training, technology, and people actions to improve services.
    • Review all scheduled changes and ensure activities align with standards, including start/end times, affected components, user impact, rollback time, and procedures.
    • Identify potential problems based on defined criteria and propose new problems for review.
    Skills & Qualifications
    • Willingness to work in rotational shifts including night shifts and weekends; 24x7 operation.
    • Team player with the ability to support and mentor colleagues; capable of liaising with different functional groups and business units.
    • Strong written and spoken English communication skills; ability to translate messages for all levels and to produce concise internal communications after outages or crises.
    • Experience in IT Service Management, especially Incident, Change, and Problem Management. Exposure to monitoring networks, servers, and infrastructure services; hands-on experience with ServiceNow, MS Tools, Grafana, Jira is desirable.
    • Excellent knowledge of ITSM best practices (ITIL or equivalent programs such as COBIT, PRINCE2).
    • Methodological mindset for evaluating and implementing process or technology changes to achieve measurable business benefits.
    • Problem solver who uses curiosity and systematic approaches to find resolutions.
    Why you'll love us
    • We offer a 100% remote position with a monthly home office allowance and additional allowances for office needs.
    • Meal or Food vouchers and health benefits are provided.
    • Health and dental insurance with no co-payment for employees.
    • Well-being program including Telemedicine.
    • Pet health insurance through a partner program.
    • Life insurance and free website hosting.
    • Merit and promotion opportunities through an annual cycle.
    Additional Details
    • Seniority level: Entry level
    • Employment type: Full-time
    • Job function: Information Technology
    • Industries: Software Development
    #J-18808-Ljbffr

  • Customer Success Operations Analyst

    3 semanas atrás

    Curitiba, Paraná, Brasil Diferencial Gestão de Talentos Tempo inteiro

    **Customer Success Operations Analyst (Junior)****Job Overview**Our customers are the heart of our business, as is the role of the CS Team.The Customer Success Operations Analyst mission is to drive theeffectiveness and efficiency of our Customer Success team. You will beresponsible for defining customer success goals, strategies, and tactics andprocess...

  • IT Business Analyst

    3 semanas atrás

    Curitiba, Paraná, Brasil Meisters Solutions Tempo inteiro

    **Nível**: Analista**Cursos de**: ANÁLISE E DESENVOLVIMENTO DE SISTEMAS, Information Technology, Software Engineering, cursando tecnologia em gestao da tecnologia da informação**Escolaridade**: Graduação - Completo**Tipo de contrato**: CLT**Jornada de trabalho**: De segunda à sexta, das 8h às 17hDisponibilidade para home-office**Benefícios**:...

  • Finance Operations Analyst

    3 semanas atrás

    Curitiba, Paraná, Brasil Infobip Tempo inteiro

    Company DescriptionAt Infobip we dream big. Last year, over half of the world's population interacted with businesses through the Infobip platform. It didn't happen by chance: through 60+ offices on 6 continents, we are truly committed to helping our 200 000 enterprise clients reach and engage mobile users. Join us in driving the continuous success of...

  • Service Desk Analyst

    3 semanas atrás

    Curitiba, Paraná, Brasil buscojobs Brasil Tempo inteiro

    OverviewUnder direct supervision, the Service Desk Analyst I delivers end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups, the Analyst ensures all incidents are analyzed, resolved, and reported back within the promised time frames.Compensation: $800 USD / monthLocation Type: RemoteJob...

  • Service Desk Analyst

    3 semanas atrás

    Curitiba, Paraná, Brasil buscojobs Brasil Tempo inteiro

    Overview Under direct supervision, the Service Desk Analyst I delivers end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups, the Analyst ensures all incidents are analyzed, resolved, and reported back within the promised time frames. Compensation: $800 USD / month Location Type: Remote Job...

  • Unlock Your Potential as a Salesforce Analyst

    3 semanas atrás

    Curitiba, Paraná, Brasil beBeeMarketing Tempo inteiro

    Unlock Your Potential as a Salesforce Analyst Job Description: As a key member of our revenue operations team, you will play a critical role in revolutionizing CRM systems and driving growth and efficiency. You will specialize in optimizing Marketing Ops, Sales Operations, and Customer Success. Required Skills and Qualifications:

  • RevOps Analyst

    3 semanas atrás

    Curitiba, Paraná, Brasil RevBlack Tempo inteiro

    Job Title: RevOps AnalystLocation: Hybrid (3 days in-office – Curitiba, 2 days remote)Employment Type: Full-TimeMission: Why we exist, What we do and Why we need youRevBlack exists to revolutionize revenue operations, turning CRM systems into engines of growth and efficiency. We specialize in optimizing Marketing Ops, Sales Ops, and RevOps using tools like...

  • IT Support Engineer

    Há 7 dias

    Curitiba, Paraná, Brasil Wipro Tempo inteiro R$40.000 - R$80.000 por ano

    Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest...

  • IT System Analyst

    Há 7 dias

    Curitiba, Paraná, Brasil ExxonMobil Tempo inteiro R$60.000 - R$120.000 por ano

    About usAt ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.The success of our Upstream, Product Solutions and Low Carbon...

  • IT System Analyst

    Há 3 dias

    Curitiba, Paraná, Brasil ExxonMobil Tempo inteiro R$60.000 - R$120.000 por ano

    About UsAt ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.The success of our Upstream, Product Solutions and Low Carbon...