Associate Technical Support Analyst

Há 4 dias

Rio Grande do Sul, Brasil Intelex Tempo inteiro
**Position Overview**
**Responsibilities and Deliverables**
- Manages a fast-paced queue of support inquiries and requests.
- Assesses support inquiries to identify whether issues are system or user related.
- Escalates issues to senior support personnel when a resolution cannot be found.
- Focuses on supporting customers through live chat and phone submissions.
- Troubleshoots and debugs qualified system issues.
- Investigates and analyzes the root cause of qualified system issues.
- Categorizes and documents qualified system issues for the Intelex Product team.
- Ensures customer requests are acknowledged and resolved within service level targets.
- Keeps customers up to date on cases pending confirmation when applicable.
- Works closely with various departments to ensure solution resolution and excellent customer service.
- Identifies and documents opportunities for improvement based on customer suggestions.
- Works closely with the Intelex Product team to move issues through the software release process.
- Maintains a consistent number of open / closed tickets and customer satisfaction scores.
- Identifies and documents opportunities for improvement based on customer suggestions.
- Creates and maintains documentation within the Intelex Knowledge Base.
**Organizational Alignment -**Reports to the Team Lead, Support
**Qualifications**:
**Skills & Work Traits**
- Strong problem-solving skills with the ability to analyze and make an educated decision.
- Strong written and verbal skills; including the ability to present technical issues to a non-technical audience.
- Results driven with a high attention to detail.
- Excellent communication skills with a proven ability to project a positive attitude.
- Excellent prioritization, organization, and time management skills.
- Understanding of Environmental, Health, Safety or Quality is considered an asset.
- Bilingualism is considered an asset.
**Technical Competencies**
- Competent with Microsoft Office, screen capture, and time tracking tools.
- Knowledge of object-oriented design principles.
**Experience**
**Education**
- Bachelor's Degree or College Diploma in Computer Science/Information Systems, or equivalent experience is preferred.
- An MCSE certification is an asset.
LI-NL1
LI-REMOTE
**Fortive Corporation Overview**
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

  • Product Operations Analyst-sb

    1 semana atrás

    Rio Grande do Sul, Brasil Paycor Tempo inteiro

    **Product Operations Analyst-SB** **Product Operations Analyst-SB** Serbia, Remote Paycor's HR software is purpose-built for leaders and modernizes people management. We help our customers build winning teams and great places to work. Paycor’s culture is the key driver of our success. Every day, our associates find new ways to add value and progress...

  • Product Operations Analyst-Sb

    Há 3 dias

    Rio Grande do Sul, Brasil Paycor Tempo inteiro

    **Product Operations Analyst-SB****Product Operations Analyst-SB**Serbia, RemotePaycor's HR software is purpose-built for leaders and modernizes people management.We help our customers build winning teams and great places to work.Paycor's culture is the key driver of our success.Every day, our associates find new ways to add value and progress toward...

  • Technical Support Analyst, Communications

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Oracle Tempo inteiro

    Technical Support Analyst, Oracle Communications SS7 Telephony Products-220004JX**Applicants are required to read, write, and speak the following languages***: English**Preferred Qualifications****Department Description**:The Oracle Communications Eagle (SS7) Support team is responsible for providing support to the existing Eagle STP installed base.As a...

  • Technical Support Analyst, Communications

    Há 2 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Oracle Tempo inteiro

    Technical Support Analyst, Oracle Communications SS7 Telephony Products- JX**Applicants are required to read, write, and speak the following languages***: English**Preferred Qualifications****Department Description**:The Oracle Communications Eagle (SS7) Support team is responsible for providing support to the existing Eagle STP installed base.As a member of...

  • Support Specialist I-sb

    2 semanas atrás

    Rio Grande do Sul, Brasil Paycor Tempo inteiro

    **Support Specialist I-SB** Belgrade, Remote At Paycor, ambition meets opportunity Paycor's HR software is purpose-built for leaders and modernizes people management. We help our customers build winning teams and great places to work. Paycor’s culture is the key driver of our success. Every day, our associates find new ways to add value and progress...

  • Support Specialist I-sb

    1 semana atrás

    Rio Grande do Sul, Brasil Paycor Tempo inteiro

    **Support Specialist I (Shift: 14h - 22h)** At Paycor, ambition meets opportunity Paycor's HR software is purpose-built for leaders and modernizes people management. We help our customers build winning teams and great places to work. Paycor’s culture is the key driver of our success. Every day, our associates find new ways to add value and progress...

  • Technical Support Analyst, Oracle Communications

    Há 3 dias

    Rio de Janeiro, Brasil Oracle Tempo inteiro

    Technical Support Analyst, Oracle Communications SS7 Telephony Products-220004JX **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** **Department Description**: The Oracle Communications Eagle (SS7) Support team is responsible for providing support to the existing Eagle STP installed...

  • Temenos Analyst

    1 dia atrás

    Rio Grande do Sul, Brasil Unlimit Tempo inteiro

    **_About Unlimit_****About The Job**You'll be part of a cross-functional Core team focused on implementing and supporting our Temenos Transact platform. Your main playgrounds will be **TPH** and **AA**, but you'll also collaborate closely with other teams (Payments, AML, FX, Legal) to support Unlimit's product launches in Europe, LatAm, and beyond.**Key...

  • Support Specialist I-Sb

    Há 3 dias

    Rio Grande do Sul, Brasil Paycor Tempo inteiro

    **Support Specialist I (Shift: 14h - 22h)**At Paycor, ambition meets opportunityPaycor's HR software is purpose-built for leaders and modernizes people management.We help our customers build winning teams and great places to work.Paycor's culture is the key driver of our success.Every day, our associates find new ways to add value and progress toward...

  • Technical Solutions Expert

    Há 3 dias

    Rio Grande do Sul, Brasil beBeeProblemSolver Tempo inteiro

    Job DescriptionOverviewWe are seeking a skilled Technical Support Analyst to join our team. The successful candidate will be responsible for managing a fast-paced queue of support inquiries and requests.Assessing support inquiries to identify whether issues are system or user relatedEscalating issues to senior support personnel when a resolution cannot be...