Support Specialist I-sb

2 semanas atrás

Rio Grande do Sul, Brasil Paycor Tempo inteiro

**Support Specialist I (Shift: 14h - 22h)**

At Paycor, ambition meets opportunity

Paycor's HR software is purpose-built for leaders and modernizes people management. We help our customers build winning teams and great places to work. Paycor’s culture is the key driver of our success. Every day, our associates find new ways to add value and progress toward audacious goals. We celebrate wins and share the wealth with a high performance-centric culture that empowers talented people to try new roles, innovate and experiment, and follow their passions.

How you'll add value

The Support Specialist I - SB investigates and solves technical issues for Paycor product engineering teams around the software development pipeline and associated tooling. This position requires a high degree of customer service, technical expertise, and timeliness. The position is responsible for quickly correcting reported issues by providing 1st level assistance and if unable to resolve, through escalation to a senior level within a timely manner.

Duties and Core Responsibilities
- Troubleshooting web browsers
- Logging work in an internal tracking system
- Demonstrating regular attendance
- Communication and trend analysis to improve reporting of technical issues
- Assisting upper management in continually improving support processes
- Advising IT team and management in product development issues arising from problems identified through technical support inquiries
- Communicating potential client issues throughout the support chain to ensure client issues are being addressed in a timely manner
- Maintaining a working environment that is energized and consistently demonstrates the Paycor service commitment
- Other duties as assigned

**Requirements**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.
- High school diploma or equivalent experience
- Proficiency in Microsoft Office, Microsoft SQL a plus
- Excellent verbal and written communication skills
- Demonstrates strong organization and time management skills
- Ability to multi-task
- Takes initiative

**Leading the way with best-in-class benefits**

Take Care of Each Other is one of our Guiding Principles and it’s something we actively pursue through the benefits we offer. We are dedicated to delivering a great personal and professional experience with exceptional benefits to support your wellbeing and the wellbeing of your family.

Highlights include:

- A flexible virtual-first work philosophy
- Generous paid time off
- Paid leave for birth parents, elder caregivers
- Sabbatical opportunities for tenured Associates
- Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges

We also offer competitive compensation determined by each individual's relevant experience, skills, and education. In addition to base pay, Paycor Associates are eligible for either a performance-based annual bonus or commission, depending on their position.

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