Product Support Operator

Há 2 dias


São Paulo, Brasil Happening Tempo inteiro

Join to apply for the Product Support Operator role at Happening . 6 days ago Be among the first 25 applicants We are currently looking for a new Product Support Operator to join our team Cooperating with the rest of the team, you will provide your expert support and ensure all of our online‑related software product issues get resolved and documented. What you’ll be doing: Providing technical support for our online software products, be they developed by internal development teams or third‑party suppliers. Supporting Helpdesk and IT field teams. Documenting product issues and creating incident reports. Announcing scheduled maintenance and providing necessary support during maintenance. Updating product support procedures to ensure internal and provider SLA provisions are met. Product performance monitoring and testing. Collecting product data, analysing it and producing technical metrics and statistics for market use. We’re looking for someone who has: Customer and/or product support experience. Proficiency with Microsoft Office tools. Experience working with issue tracking tools (e.g., JIRA, Teamwork, Trello, etc.). Fluency in English language. Great communication skills, professionalism and an affinity for teamwork. No issue with working in shifts. High levels of adaptability to demanding situations and time constraints. Base in Sao Paulo. Seniority level Entry level Employment type Full‑time Job function Management and Manufacturing Industries Technology, Information and Internet Referrals increase your chances of interviewing at Happening by 2x. #J-18808-Ljbffr



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