Software Support Engineer
Há 18 horas
Hi there We are South and our client is looking for a Software Support Engineer. Note: This position is open to candidates residing in Latin America. Please submit your CV in English. Applications submitted in other languages will not be considered. While optional, candidates who provide a Loom video presentation will be given priority. About The Role We are looking for a Software Support Engineer to support a Microsoft 365 add-in used across the full M365 suite. The role focuses on helping power users and administrators with technical support, configuration, and troubleshooting. Key Responsibilities Provide first-class technical support for end users of our browser extension and other solutions. Troubleshoot issues related to user access, functionality, deployment, and content creation. Communicate effectively with both technical and non-technical customers, ensuring clear explanation of issues and resolution steps. Support power users with configuration and content management tasks. Support admins with deployment, configuration, and troubleshooting tasks. Collaborate with internal teams to escalate complex issues and report bugs as needed. Maintain documentation of known issues, procedures, and best practices for customer-facing support. Create, maintain, and update comprehensive documentation and help content for the support site to improve user self-service experience. Soft Skills & Experience Exceptional customer service skills over email and live screenshare calls; able to engage positively with both technical and non-technical users to simplify answers. Empathy for customers who are frustrated by a problem. Ability to coach someone to succeed rather than just provide an answer. Strong troubleshooting aptitude with focus on asking questions and observing before answering. Skill in creating helpful, engaging, customer-facing videos, articles, and tutorials for the support site. Ability to work autonomously in a remote setting within defined core hours (8 AM – 4 PM ET). Willingness to overlap duties with others in the product team to solve problems and maintain progress. Deployment & Administration Expertise Proficient with Microsoft Intune and/or Group Policy Objects (GPO) for browser management and configuration. Familiar with managing Dynamics 365 managed solutions – installation, updates, troubleshooting. Experience administering SharePoint App Catalog for deploying custom SPFx add-ins. Experience deploying Teams apps through the Teams admin center. Other Technical Skills Strong knowledge of the browser dev tools within Edge and Chrome to examine HTML, CSS, console errors, performance, cookies, and local storage. Ability to write CSS or jQuery selectors to locate elements on a web page. Develop clear, effective prompts used in AI or chat-based support systems (prompt engineering). Microsoft 365 Platform Experience Proficient in core Microsoft 365 apps such as SharePoint Online, Dynamics, Copilot, Outlook, OneDrive, Teams, etc. Familiar with managing work items in Microsoft DevOps. Schedule & Salary Schedule: Mon-Fri 8am to 4pm EST. Salary: $2,000 USD/Month. If this opportunity sounds good to you, please send us your resume Additional Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Engineering and Information Technology Industries: Software Development, Technology, Information and Internet, and Internet Publishing #J-18808-Ljbffr
-
Software Engineer
2 semanas atrás
Salvador, Brasil Ottomatik.io Tempo inteiroHi there! We are South and our client is looking for a Software Engineer! Note To Applicants Eligibility: This position is open to candidates residing in Latin America. Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered. Professional Presentation: We encourage you to showcase your...
-
Technical Support Engineer
Há 5 dias
Salvador, Brasil Softbinator Technologies Tempo inteiroAbout us At Softbinator Technologies, we’re driven by innovation and excellence. As an engineer here, you’ll be working on high-impact projects that challenge the status quo and push the boundaries of technology. This is a place where you’ll tackle real-world problems, collaborate with exceptionally talented engineers, and build cutting-edge solutions...
-
Application Support Engineer
2 semanas atrás
Salvador, Brasil HCLTech Tempo inteiroJob Summary: We are seeking a talented Application Support Engineer to join our team. This is an exciting opportunity for a motivated and skilled individual to provide technical and functional support for business-critical applications. Key Responsibilities: Provide level 2/3 support for applications including LIMS, EHS-INTELEX, DIMEP, MATICS, ST-One, and...
-
Product Software Engineer
3 semanas atrás
Salvador, Brasil beBee.NET Tempo inteiroSoftware Developer Role Join a team that shapes the future of technology. We are looking for an experienced .Net developer to collaborate with our multidisciplinary team and help deliver innovative products. As a key member of our development team, you will work closely with product managers, UX/UI designers, software engineers, and QA analysts to bring...
-
Technical Support Engineer
Há 5 dias
Salvador, Brasil Softbinator Technologies Tempo inteiroAbout usAt Softbinator Technologies, we’re driven by innovation and excellence. As an engineer here, you’ll be working on high-impact projects that challenge the status quo and push the boundaries of technology. This is a place where you’ll tackle real-world problems, collaborate with exceptionally talented engineers, and build cutting-edge solutions...
-
Cloud Support Engineer
3 semanas atrás
Salvador, Brasil Canonical Tempo inteiroJoin or sign in to find your next job Join to apply for the Cloud Support Engineer role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Cloud Support Engineer role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform,...
-
Platform Software Engineer
3 semanas atrás
Salvador, Brasil DBServices Portugal Tempo inteiroPlatform Software Engineer - iOS (Remote Brazil | temporary) Join to apply for the Platform Software Engineer - iOS (Remote Brazil | temporary) role at DBServices Portugal Platform Software Engineer - iOS (Remote Brazil | temporary) 3 days ago Be among the first 25 applicants Join to apply for the Platform Software Engineer - iOS (Remote Brazil |...
-
Software Engineer
3 semanas atrás
Salvador, Brasil Canonical Tempo inteiroJoin to apply for the Software Engineer - OpenStack role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Software Engineer - OpenStack role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise and...
-
Software Product Support Specialist
Há 4 dias
Salvador, Brasil Bebeecustomersupport Tempo inteiroWe are seeking a Technical Support Analyst to join our organization.Key Responsibilities:Deliver customer support for industry-leading software productsTriage reported end-user customer incidentsWork on technical issues and support the client feedback loop processIn this role, you will be responsible for helping secure revenue by means of customer retention,...
-
Senior Software Engineer
2 semanas atrás
Salvador, Bahia, Brasil WEX Tempo inteiro R$120.000 - R$240.000 por anoAbout the Team/Role As WEX continues to scale its Data-as-a-Service (DaaS) platform, the Data Acquisition Team plays a critical role in enabling secure, scalable, and reliable ingestion of data from hundreds of internal systems and external sources.We are looking for a Senior Staff Software Engineer to architect and lead the next evolution of our data...
