Technical Support Engineer

3 semanas atrás

Salvador, Brasil Softbinator Technologies Tempo inteiro

About us

At Softbinator Technologies, we’re driven by innovation and excellence. As an engineer here, you’ll be working on high-impact projects that challenge the status quo and push the boundaries of technology. This is a place where you’ll tackle real-world problems, collaborate with exceptionally talented engineers, and build cutting-edge solutions that have a tangible impact.

We’re entering a new era of software development where engineers don’t just write code - they orchestrate, prompt, and collaborate with AI to build faster, better, and more creatively than ever before.

We're not just embracing AI - we're building with it, around it, and through it.

What we are looking for

A UiPath Support Engineer with solid experience in managing and optimising automation solutions. You’re someone who thrives in service-oriented environments, understands ITIL-driven processes, and brings both technical know-how and a customer-first approach.

With these skills, you are our perfect match

- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- At least 2+ years of hands-on experience with UiPath Studio, Assistant, and Orchestrator.
- Proven background in incident, change, and problem management.
- Strong technical skills in C# or VB.NET, SQL, REST APIs.
- Familiarity with Jira, ServiceNow, or other ticketing platforms.
- Understanding of UiPath platform infrastructure (e.g., Orchestrator setup, robot provisioning).
- Ability to troubleshoot efficiently, prioritize requests, and deliver timely resolutions.
- Excellent English communication skills, both written and spoken.
- Collaborative mindset, customer orientation, and adaptability.
- It is a plus if you have experience with UiPath advanced features such as Document Understanding, AI Center, Action Center, or Process Mining.
- Relevant exposure to enterprise-level support or managed services environments is preferable, but not mandatory
- Knowledge of VBA and Microsoft Office automation is also a plus.

- Agile mindset: proactive, communicative, and capable of delivering value in incremental steps.
- Strong verbal and written English communication skills.

How you’ll drive success

- Ensure seamless operation of production automations by providing L1/L2/L3 support.
- Continuously monitor bot’s performance and availability, addressing issues proactively.
- Respond to incidents and requests in line with ITIL best practices.
- Implement small enhancements and ensure solutions remain robust, reusable, and scalable.
- Partner with business users to troubleshoot issues and roll out improvements.
- Keep documentation updated and processes refined for smooth support operations.
- Act as the bridge between automation developers, business stakeholders, and operations teams.

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