Quality Manager
3 semanas atrás
**Position**: Quality Manager**Location**: South Zone, São Paulo - SP**Salary**: R$ 16,000.00**Working Hours**: Monday to Friday, from 9 AM to 6 PM**Benefits**:Health PlanStandard Benefits Package**About our company**: We combine technological innovation with a human touch to revolutionize customer service between brands and consumers worldwide. We offer customized solutions for various industries, using proprietary and third-party technologies to create authentic connections and memorable experiences. Our goal is to make every interaction meaningful, enriching lives, and adding value to your business.**Responsibilities**:Manage the Quality Management function, implementing Six Sigma initiatives.Develop and implement quality assurance policies and procedures.Partner with Operations, Training, and WFM teams to improve processes.Analyze quality performance data and reports for senior management.Implement testing tools, measurement systems, and techniques to maintain quality standards.Analyze customer satisfaction surveys and drive continuous improvement initiatives.Ensure compliance with internal organizational policies.**Requirements**:Bachelor’s degreeFluent English (C1 level)Experience in quality assurance is a plusIntermediate proficiency in Microsoft OfficePreferred certifications in Total Quality Management, ITIL, Six Sigma, or related fieldsExperience with BPOStrong skills in project management, data analysis, and communicationKnowledge of continuous improvement practices**Escolaridade Mínima**: Ensino Superior
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Quality Assurance Manager
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Customer Support Quality Manager
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ABB Brazil Quality and OpEx Manager
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