
Remote Product Support Advisor
Há 7 dias
As a Customer Service Representative, you will help TurboTax customers by answering questions concerning TurboTax products and tax return software. Most questions relate to Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. Certification takes place over 2 days. Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday. Minimum 20 hours per week required.
Responsibilities- Answer questions about TurboTax products and tax return software.
- Assist customers with downloading, logging in, getting started, importing documents, printing and filing, and basic tax questions.
- Be supported by an SME (Subject Matter Expert) on live calls and work with a Marketplace Performance Specialist as your advocate.
- No specific accounting background required; enthusiastic individuals who are eager to learn and help TurboTax customers.
- Strong communication skills; ability to articulate solutions clearly and empathetically.
- Ability to understand and empathize with customers while driving innovation and providing top-notch service.
- Employment type: Full-time
- Seniority level: Entry level
- Compensation: $18.50 per hour; $155 bonus for certification as a TurboTax Product Expert
- Certification: Takes place over 2 days
- Schedule: Flexible hours between 8am EST and 12am EST daily; minimum 20 hours per week
- Location: Bethlehem, PA
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