Ixp Intern

4 semanas atrás

Porto Alegre, Rio Grande do Sul, Brasil SAP Tempo inteiro
**What we offer**
**About the SAP Internship Experience Program**:
SAP Internship Experience Program is SAP's global, paid internship program that provides university students with the opportunities to find purpose in their careers.
**Three reasons to intern at SAP**:
- **
Culture of collaboration**:meet with mentors, make new friends across the globe and create a thriving personal network.
- **
- **
Gain visibility**: with Internship Experience Project in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
**About the team**:
Do you enjoy delivering a great customer experience and interacting with customers and colleagues all over the world? Do you have a knack for digging into problems and constantly expanding your knowledge? If you answered yes, this role may be a great fit for you
**What you'll do**:
Position Title: SAP iXp Intern - Product Support
Location: São Leopoldo, Brazil
**In this role, you'll**:
- You will help delight SAP customers by analyzing and resolving known errors.
- You will do it by means of Knowledge Base Articles (KBAs), solved customer incidents, documentation, or verifying the configuration.
- You will share knowledge by creating KBAs, discussing solutions with colleagues, and participating in forums.
- You will learn a lot of technical and business topics through classroom training, remote training sessions, mentoring, and e-Learning trainings.
- When needed, you will report errors to development teams.
- Monitor and enable SLA fulfillment via queue monitoring.
- Conduct root-cause analysis of product and configuration issues.
- Close cooperation with other Product Support teams and Development Support.
- Professional, proactive communication with SAP customers & colleagues.
**Who you are**:
- University Students currently studying IT or related with at least two years until graduation.- Knowledge in SQL/database architecture and troubleshooting is a must.
- Ability in troubleshooting, root cause analysis.
- Customer focus and communication skills (oral/written).
- Flexible approach to working in teams as well as environment.
- Self-motivated, proactive and solution oriented individual.
- Knowledge of operating systems (Unix/Windows) would be a benefit.
- Experience with SAP Products would be a benefit.
**We are SAP**
**Our inclusion promise**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID:329987 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern |

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