Payments Analyst

4 semanas atrás

São Paulo, São Paulo, Brasil Shopee Tempo inteiro
DepartmentCross Border eCommerce- LevelExperienced (Individual Contributor)- LocationBrazil - São PauloThe Cross Border team at Shopee empowers sellers from all over the world to sell into the Southeast Asia and Taiwan region. The team helps sellers to market their products across the 7 markets and provide enabling services such as cross border logistics, operations, payments, product related services, overseas warehouse fulfillment and business intelligence. Browse our Cross Border eCommerce team openings to see how you can make an impact with us.
- Implement and manage payment processes for 3 LATAM markets, covering areas such as reconciliation, adjustments, manual refunds and disputes;
- Develop new processes with Payment Partners;
- Receive buyer queries on payment errors, and work with internal stakeholders and external payment partners to understand and resolve issues;
- Responsible for maintaining and uploading adjustment files in internal and external systems;
- Support day-to-day of monitoring the cause of payment declines and assessments of payment card fees;
- Analyze and create financial reports on marketplace payments internal management, and external partners, settlement reports, money in-out, reconciliation and submission to the payment network;
- Able to see through the root cause of problems and come up with impactful strategies to drive business change in daily operations.
**Requirements**:
- Bachelor's degree in Business, Engineering or related.
- Advanced knowledge in Excel and PowerPoint;
- Advanced English.

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