Product Operations Analyst

We are a forward‑looking mobility technology platform that originated in Brazil and now operates in over 12 countries. We create value for our users, communities, and society through our mobility (99) and digital payment (99Pay) services. As part of DiDi’s Delivery business, we work on projects that improve the experience for millions of customers every day. About the team/role We are looking for a Product Operations Analyst to support multiple projects on the Delivery business, one of the many initiatives alongside passenger transportation (99), digital payments (99Pay) or food delivery (99Food). You will work closely with cross‑functional teams to develop and implement product features and lead projects that will improve our users’ journey and help the growth of the Delivery business. This position offers a unique opportunity to contribute to a rapidly expanding business line and to gain hands‑on experience in Product Operations in a fast‑paced environment. International contact will be daily, as main stakeholders are located in China. As an area that centralizes information, communications and results, having project management and organization skills would be a great plus. In this role, you'll be... Lead product improvement projects based on surveys, focus groups, usability tests and internal reports. Lead product development by sketching MVPs, designing and running tests to measure feature impact, identifying issues and solving them. Act as a focal point on the roll‑out of new features/projects, and share them with relevant stakeholders. Develop trustful relationships to transparently communicate and align with all company stakeholders, including Chinese product teams, Brazilian operations, marketing, customer support, safety, legal, finance, etc. We're eager to be in touch because you have... Previous experience in delivery companies will be a plus. Previous experience in product management and/or project management – mandatory. Excellent written and verbal communication skills. Organized and able to handle multiple projects simultaneously. Curious to learn new things and explore market dynamics and user needs through research. Data‑driven thinking and comfortable with quantitative analysis. Full ownership mindset, accountable for all initiatives you support. Fluency in English – mandatory. Academic background in Business Administration, Economics, Engineering, or related areas – preferred. You’ll love working at DiDi because... We create user value. We strive to always innovate new experiences that are safe, pleasant and efficient. We are data‑driven. We are strong believers in making informed decisions, so we can better navigate the business landscape strategically by analyzing valuable metrics. Win‑win collaboration. Success is a team sport. When we work to help our partners and colleagues win, we win, too. We communicate with candor and execute with excellence. We believe in integrity. We are people who always want to do the right thing, speak our minds and listen to each other. Growth. We always strive to do better, venturing beyond our comfort zones, learning from mistakes and helping each other grow. Diversity and Inclusion. We respect each other and believe in equal opportunities for all. Diversity & Inclusion Diversity is a non‑negotiable value of who we are. We practice inclusion, plurality, and respect. We count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups – 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This position is open to everyone, including pregnant people and people with disabilities (PwD). #J-18808-Ljbffr