Support Engineer

Há 2 dias

Blumenau, Brasil UserEvidence Tempo inteiro

3 weeks ago Be among the first 25 applicants

Please note - We are only accepting candidates in Latin America for this role.
UserEvidence is seeking a sharp and personable full-time Support Engineer to join our growing team. This role is ideal for an ambitious Rails developer with 2-4 years of experience who loves solving real-world problems and collaborating across engineering and customer success. You'll be on the front lines of customer issues, helping triage, troubleshoot, and resolve requests that span data operations, configuration, integrations, and bug investigation.
This role offers a high degree of visibility and ownership. You'll help shape how we support our customers and contribute to building more robust systems by identifying patterns and working with the broader engineering team to drive product improvements.
What You'll Do

  • Work directly with Customer Success and Engineering to resolve customer issues, often acting as the first technical point of contact
  • Triage incoming support tickets, prioritize effectively, and handle the majority of non-bug tasks independently
  • Own and execute tasks like bulk data imports, exports, and migrations
  • Set up and troubleshoot integrations like SSO (SAML), Slack, and custom survey templates
  • Investigate UI inconsistencies, cohort display issues, and broken data links
  • Write and maintain custom SQL queries for customer-facing reports and data exports
  • Provide clear, empathetic communication back to customers (via CS), with well-written explanations and documented solutions
  • File and escalate verified bugs to the relevant product team with complete reproduction steps
  • Track recurring issues and contribute ideas for tooling, automation, or product improvements
Requirements
  • 2+ years of experience working in a Rails codebase (bonus: knowledge of Sidekiq)
  • Strong SQL skills — able to write and optimize queries for real-world reporting needs
  • Excellent debugging and problem-solving abilities
  • Excellent written and verbal communication skills — clear, warm, and concise
  • Ability to handle multiple tasks and contexts simultaneously
  • A proactive mindset: you don't just fix the issue, you look for ways to prevent it
  • Experience working closely with CS or Support teams
  • Familiarity with authentication systems (SAML, OAuth)
Nice to have
  • Knowledge of React or front-end debugging is a plus, but not required
  • Familiarity with Slack bots or survey tooling
Benefits
Why Join Us?
  • Fully remote team with a strong async culture
  • Rapidly growing startup with lots of autonomy and room to grow
  • Opportunity to shape how we scale support and operations
  • Smart, kind teammates who value communication and accountability
Please note - We are only accepting candidates in Latin America for this role. Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at UserEvidence by 2x

Get notified about new Support Engineer jobs in Brazil .

Technical Support Engineer (Customer) - USA L2 Electrotechnical Support Engineer, part-time (LATAM) (Fluent English) L2 Technical Support Consultant (LATAM) Technical Support Engineer (Remote, BRA) IT Solutions Support Engineer - Mid-senior Technical Support Engineer- ESG (Bilingual English and Spanish)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Support Engineer, SAP

    Há 4 dias

    Blumenau, Santa Catarina, Brasil Rimini Street Tempo inteiro

    Overview We actively seek a Support Engineer SAP AMS ABAP/Workflow for our AMS Latin America Support Delivery Team. This role can be based remotely anywhere in Brazil. Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of end-to-end enterprise software support and innovation solutions and a leading third-party support provider for Oracle, SAP and...

  • Support Engineer, SAP

    Há 2 dias

    Blumenau, Brasil Rimini Street Tempo inteiro

    Overview We actively seek a Support Engineer SAP AMS ABAP/Workflow for our AMS Latin America Support Delivery Team. This role can be based remotely anywhere in Brazil. Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of end-to-end enterprise software support and innovation solutions and a leading third-party support provider for Oracle, SAP and...

  • Cloud Support Engineer

    Há 2 dias

    Blumenau, Brasil Canonical Tempo inteiro

    Join to apply for the Cloud Support Engineer role at Canonical 2 days ago Be among the first 25 applicants Join to apply for the Cloud Support Engineer role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough...

  • Technical Support Engineer

    Há 4 dias

    Blumenau, Santa Catarina, Brasil CrowdStrike Holdings, Inc. Tempo inteiro

    Technical Support Engineer (Remote, BRA) page is loadedTechnical Support Engineer (Remote, BRA) Apply locations Brazil - Remote time type Full time posted on Posted Yesterday job requisition id R24104As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't...

  • Electrotechnical Support Specialist

    Há 4 dias

    Blumenau, Santa Catarina, Brasil beBeeElectrotechnical Tempo parcial US$55.000 - US$73.000

    Job OverviewWe are seeking a skilled Electrotechnical Support Specialist to join our team. As an Electrotechnical Support Engineer, you will be responsible for providing technical support via calls and emails, resolving complex issues, and maintaining knowledge of our client's products and services.

  • Technical Support Specialist

    2 semanas atrás

    Blumenau, Santa Catarina, Brasil beBeeSupport Tempo inteiro R$60.000 - R$90.000

    Job Title: Support TechnicianThe role of a Technical Support Specialist plays a vital part in the success and growth of our organization, influencing key aspects of our team.Your Key Responsibilities:The primary focus is to deliver exceptional technical support to our customers, ensuring their needs are met and exceeded.As a member of our collaborative...

  • Manager, Technical Support

    1 dia atrás

    Blumenau, Brasil Docusign Tempo inteiro

    Company overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now,...

  • Manager, Support Expert

    Há 2 dias

    Blumenau, Brasil Docusign Tempo inteiro

    Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Using...

  • Software Engineer

    Há 3 dias

    Blumenau, Santa Catarina, Brasil Symplicity Tempo inteiro

    At Symplicity, we empower higher education institutions around the world by delivering innovative solutions that drive student success. Our team designs, operates, and supports a suite of software-as-a-service (SaaS) products used by thousands of universities and millions of students, connecting employers with top student and graduate talent. We are...

  • Transformative Dry-Type Transformer Design Engineer

    1 semana atrás

    Blumenau, Santa Catarina, Brasil beBeeMechanical Tempo inteiro R$72.000 - R$97.000

    Transformative Mechanical EngineerWe are seeking an experienced mechanical engineer with a passion for innovation to join our team in developing cutting-edge dry-type transformers. As a transformative mechanical engineer, you will be responsible for contributing to the development of these complex systems and collaborating with global engineering experts to...