Service Leader

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company's new website at:
It's not just about your careeror your job title it's about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters do things that haven't been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.
Who will you be working with?
The Service Leader will manage the overall fleet performance in partnership with the Reliability Engineers, Engineering, Quality, Supply Chain, and FPM to support any service and reliability-related topics, warranty claims, FMI execution, and inventory evaluation to support the fleet and our sales plan.
The Service Leader will directly manage Field Engineers (TAs) and craft labor supporting the Railroads aftermarket contractual commitments.
How will you make a difference?
As a member of the Service team, you will be responsible for sustain the growth trajectory in the region, in this role, you will be critical to enhance customer relationships and influence/persuade new opportunities and business generation.
The Service Leader will coordinate all team efforts toward increasing the financial metrics (orders/sales/EBIT) in sync with the Sales, Product/Business Growth, Proposal, and Finance Teams.
What do we want to know about you?
Basic Qualifications:
- Bachelor's degree in Engineering preferred
- Experience in an engineering, manufacturing, or leadership role
- Must be able to travel about 50%-60% of the time
- Must be able to read/write/speak fluent English
Desired Qualifications:
- Be able to read/write/speak fluent English and Spanish
- Experience in locomotive field services, supply chain, manufacturing, or maintenance positions. This role requires extensive locomotive product and technical knowledge from day one.
- Successful previous leadership and/or manager roles
- Experience in project management
- Knowledge of locomotive service and customer operations
- Demonstrated networking ability and influencing skills
- Demonstrated ability to manage multiple priorities and deliver commitments on time
- Strong oral and written communication skills, able to interface at all team levels - internally and externally
- Strong interpersonal and leadership skills
- Commitment to customer satisfaction
- Sound technical expertise and analytical skills.
- Six Sigma Greenbelt and Blackbelt certifications are a plus.
What will your typical day look like?
- Manage internal and customer communication and reports regarding services-related topics (fleet reliability performance, warranty)
- Own the Services orders (along with the Sales Team), sales, and EBIT (along with the Programs & OTR Team);
- Provide recommendations and ensure inventory actions to support customer fleet and sales generation;
- Provide recommendations to the Business Growth and Product Team to develop products and solutions aiming to support customer fleet and sales generation;
- Mentor the Reliability Specialists team on the development of the reliability projects based on Methodology of Analysis and Solution of Problems, 6 Sigma, etc;
- Network with Reliability, RM&D, Engineering, Fleet Management, Quality, and Supply Chain Teams to identify and drive solutions to reliability issues.
- Coordinate field tests/programs (FTONs and FMI) with Reliability, FPM, Engineering, Service Leaders, and GLO Program Management team;
- Provide direction and leadership to drive for process improvements across all functions involved in the delivery of service-related programs to the customer;
- Be a champion of all aspects of service quality and technical delivery of projects;
- Take a leadership role in the definition of elements and recommendations supporting the overall best interest of both the customer and the company.
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Wabtec Corporation is committed to taking on the world's toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles

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