Service Operation Manager

4 semanas atrás


Rio de Janeiro, Rio de Janeiro, Brasil Infopulse Tempo inteiro
Tietoevry—a leading digital services and software company—is looking for a **Service Operation Manager** to collaborate with a global technology leader in the telecommunications sector. You will join a DevOps team responsible for development, operations, and deployment automation for complex infrastructures.
**Areas of Responsibility**:
- Manage service operations, ensuring efficiency and stability of processes.
- Facilitate and drive technical discussions, making complex topics accessible to various stakeholders.
- Guide the team in making key technical decisions.
- Ensure security best practices are followed in service management.
- Oversee requirements engineering related to networks and security.
- Utilize cloud technologies to enhance service delivery.
- Implement and manage monitoring solutions (e.g., CheckMK) and observability tools.
- Work with CI/CD pipelines and cloud-based solutions.
- Maintain a customer-focused approach aligned with team capabilities.
- Deliver clear and effective presentations in English.
**Qualifications**:
- Experience with Lean and Agile methodologies for project management and work prioritization.
- Strong ability to engage in technical discussions and connect with team members and partners at different levels.
- Understanding of cloud technologies, security principles, and monitoring solutions.
- Hands-on experience with CI/CD processes.
- Excellent communication and presentation skills in English.
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