Head of Customer Engagement

Are you a lawyer with a passion for AI, business, and storytelling? Do you thrive at the intersection of law, technology, and strategy — and want to help shape how the legal industry engages with innovation? About our Team: LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. About the Role We are seeking a dynamic leader to head our Customer Engagement & Strategy Team . In this highly visible role, you will partner with product marketing to create compelling customer ready sales presentations, sales teams to deliver presentations that influence customer conversations, and Lexis C-level executives to build influential thought leadership content. This is a chance to shape the voice of LexisNexis Legal and Professional . You’ll lead a high-performing team of legal industry and product experts, build strategic messaging, and position our solutions at the forefront of customer and market conversations. Responsibilities Transform product marketing assets and messaging into customer-facing stories, presentations and assets. Develop and deliver sales rep trainings – including presentations and talk tracks – on new products, industry trends, and best-in-class presentation delivery. Build persuasive, customer-specific executive presentations grounded in industry thought leadership and customer insight as well as Lexis executive presentations for major conferences. Deliver customer presentations during sales and renewal conversations. Manage and grow a team of expert legal and product storytellers. Monitor legal technology and competitive trends, crafting unique perspectives that differentiate LexisNexis in the market. Requirements Juris Doctor (JD) — required. 5+ years of experience, preferably spanning law, business development, marketing, or sales. At least 1 year of practicing or teaching law. A superb storyteller and presenter, able to simplify complexity and deliver clear, compelling narratives. Strong visual communication skills for building executive-level presentations. Proven ability to influence stakeholders across all levels, including senior leadership. Exceptional organizational skills: able to manage multiple high-priority projects in fast-paced environments. Excellent written and spoken English. Work in a way that works for you: We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long‑term goals. About the business: LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision‑making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. Primary Location Base Pay Range: Home based-Ohio $110,200 - $204,700. U.S. National Base Pay Range: $116,000 - $215,500. Geographic differentials may apply in some locations to better reflect local market rates. Base Pay Range for CO is $116,000 - $215,500. Base Pay Range for IL is $121,800 - $226,400. Base Pay Range for Chicago, IL is $127,600 - $237,100. Base Pay Range for MD is $121,800 - $226,400. Base Pay Range for NY is $127,600 - $237,100. Base Pay Range for New York City is $133,300 - $247,900. Base Pay Range for Rochester, NY is $110,200 - $204,700. Base Pay Range for OH is $110,200 - $204,700. This job is eligible for an annual incentive bonus. Application deadline is 11/13/2025. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Health Benefits: Comprehensive, multi‑carrier program for medical, dental and vision benefits Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time‑off Programs Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits Health Savings, Health Care, Dependent Care and Commuter Spending Accounts In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact . Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. #J-18808-Ljbffr