Regional HR Operations Manager, Latam

Job Description We are seeking a Regional HR Operations Manager for LATAM to join our Global HR Operations Team, a hands‑on leadership role critical to enhancing HR service delivery and ensuring customer satisfaction across the region. This position involves leading 9 HR and Payroll professionals, managing comprehensive HR services such as HR Administration, Benefits Administration, Recruitment Coordination, Compliance, Regulatory Reporting, and strategic HR projects. Day to Day Operational Excellence: Ensure the timely and accurate execution of all HR Operational processes for employees in Latam, adhering to all regulatory and compliance requirements. Lead initiatives to streamline processes, enhancing efficiency and accuracy. Hands‑On Leadership and Development: Actively lead and participate in HR and payroll operations, demonstrating best practices and guiding the team through complex challenges. Coach and mentor team members, fostering skills development and a culture of learning and accountability. Cultivate a culture of growth, inclusivity, and high performance within the HR Operations team. Strategic and Operational HR Management: Implement and oversee HR initiatives with a hands‑on approach, ensuring alignment with global strategies and operational excellence. Apply deep functional knowledge to optimize HR services, including policy implementation, benefits administration, and recruitment processes. Process Standardization: Working with your regional counterparts, establish standard operating processes that deliver consistent ways of working across all HR Operations, delivering excellent employee experiences. Compliance and Risk Management: Maintain up‑to‑date knowledge of HR and employment legislation and compliance requirements in Latam. Implement risk management strategies to safeguard against operational errors and ensure compliance with all laws and regulations. Benefits Management: Lead the company Benefits Committee. Develop strategic and tactical solutions that achieve the necessary balance between employee impact and cost to the business. Ensure that the benefits administration is operating effectively. Management of Vendor Relationships: Manage operational business relationships with service providers to HR in your region. Ensure contractual compliance and assess vendor performance to guarantee high‑quality service delivery. Work with procurement colleagues and HR Operations Leadership to negotiate contracts. HR Operations Leadership: a member of the Global HR Operations Leadership Team, contribute to the development of strategic initiatives and functional direction. Actively represent the interests of the Latam business within the HR Ops LT and represent HR Operations as part of the DLL Latam HR leadership team. Analytics and Reporting: Ensure consistent, high‑quality data in our primary source systems. Utilize operational data analytics to identify and resolve operational bottlenecks, process improvements, and opportunities for automation. Benefits Two working days per year volunteering for a local charity. Health and Wellness program including healthy food, free health checks, fun health & vitality activities. Flexible hours with possibility to work from home. Career development opportunities: online learning, member development programs. Comprehensive benefits in your region. Qualifications Educational Background: Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent demonstrable experience). Professional Experience: Minimum 6 years in HR Operations with 3+ years in a leadership role, preferably within a large, diverse, and changing environment in LATAM, including operations, benefits policy, recruitment operations, leave management, and payroll operations. Functional Proficiency: In‑depth understanding of process development and delivery in an HR Operations environment, knowledge of federal, state, and local HR laws in the USA and Canada. Technical Proficiency: Expertise in HR Shared Services methodologies, leveraging technology for enhanced employee experiences. Knowledge of Oracle HCM Cloud and other cloud‑based platforms such as Workday and SAP SuccessFactors is valued. Achievement‑Oriented: Evidence of significant contributions to payroll efficiency, compliance enhancements, or cost‑saving initiatives. Soft Skills and Cultural Alignment: Excellent communication, empathy, and leadership skills. Strong partnership and negotiation skills with stakeholders at all levels. Location & Compensation Desired Primary Work Location: São Paulo, Brazil. Other Acceptable Work Locations: Porto Alegre, Brazil. Compensation: Pay range typical for the position in the primary location, subject to geographical differentiation and other lawful factors. Benefits: Healthcare benefits, 401k matching, vacation, sick leave, parental leave, discretionary bonuses, and other benefits governed by ERISA plan documents. Deadline for application: Dec 10 (application deadline may close earlier due to high volume). The selection process may involve an assessment. Please apply online via our career website: workingatdllgroup.com . Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Human Resources #J-18808-Ljbffr