Regional HR Operations Manager, Latam

We are seeking a Regional HR Operations Manager for LATAM to join our Global HR Operations Team, a hands-on leadership role critical to enhancing HR service delivery and ensuring customer satisfaction across the region. This position involves leading 9 HR and Payroll professionals, in managing comprehensive HR services such as HR Administration, Benefits Administration, Recruitment Coordination, Compliance, Regulatory Reporting, and strategic HR projects.

This role is hands-on, requiring direct involvement in operational activities, coaching and mentoring team leaders and team members, and applying functional knowledge to improve processes and outcomes. The ideal candidate will embody our organizational values, contributing to a culture of innovation, inclusivity, and continuous improvement.

Find out more here about how you can unleash your full potential at DLL

Day to Day

• Operational Excellence: Ensure the timely and accurate execution of all HR Operational processes for employees in Latam, adhering to all regulatory and compliance requirements. Lead initiatives to streamline processes, enhancing efficiency and accuracy.

• Hands-On Leadership and Development: Actively lead and participate in HR and payroll operations, demonstrating best practices and guiding the team through complex challenges. Coach and mentor team members, fostering skills development and a culture of learning and accountability. Cultivate a culture of growth, inclusivity, and high performance within the HR Operations team.

• Strategic and Operational HR Management: Implement and oversee HR initiatives with a hands-on approach, ensuring alignment with global strategies and operational excellence. Apply deep functional knowledge to optimize HR services, including policy implementation, benefits administration, and recruitment processes.

• Process Standardization: Working with your regional counterparts, establish standard operating processes that deliver consistent ways of working across all HR Operations, that deliver excellent employee experiences. 

• Compliance and Risk Management: Maintain up-to-date knowledge of HR and employment legislation and compliance requirements in Latam. Implement risk management strategies to safeguard against operational errors and ensure compliance with all laws and regulations. Promote an ethical workplace, integrating our core values into every aspect of HR operations and decision-making.

• Benefits Management: Lead the company Benefits Committee. Develop strategic and tactical solutions that achieve the necessary balance between employee impact and cost to the business. Ensure that the benefits administration is operating effectively. Provide technical support and guidance to the benefits coordinator.

• Management of Vendor Relationships: Manage the operational business relationships with service providers to HR in your region. Ensure contractual compliance and assess vendor performance to guarantee high-quality service delivery. Work with relevant procurement colleagues and HR Operations Leadership to negotiate contracts.

• HR Operations Leadership: As a member of the Global HR Operations Leadership Team (HR Ops LT) contribute to the development of strategic initiatives and functional direction. Actively represent the interests of the Latam business within the HR Ops LT and represent HR Operations as part of the DLL Latam HR leadership team.

• Analytics and Reporting: Ensure consistent, high-quality data in our primary source systems. Utilize (operational) data analytics to identify and resolve operational bottlenecks, process improvements, and opportunities for automation.

All members enjoy

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.

• Check this link to an overview of all benefits in your region.

Essentials

• Educational Background: Bachelor's degree level education ideally in Human Resources, Business Administration, or a related field (or equivalent demonstrable experience)

• Professional Experience: Minimum 6 years in HR Operations with 3+ years in a leadership role, preferably within a large, diverse, and changing environment in Latam. This experience will include most or all of the following

  • Operations Proficiency: Strong understanding of HR policies, procedures, and compliance requirements. Proven ability to manage the multiple facets of HR operations simultaneously with accuracy and confidentiality.
  • Benefits Policy and Operations: 5+ years experience managing a full range of employee benefits programs including health, dental, vision, life insurance, and retirement plans. Experience managing a complex open enrolment process, vendor coordination, managing the benefits broker relationship, employee communications, and benefits compliance.
  • Recruitment Operations: Supporting full recruitment cycle including interview scheduling, candidate communications, and offer letter preparation. Proficiency in using applicant tracking systems (ATS) platforms. Ability to collaborate with recruiters and hiring managers to ensure smooth candidate experience.
  • Leave Management: Solid knowledge of administering leave programs including FMLA, ADA, parental leave, and other statutory or company-specific leaves.
  • Payroll Operations: Good understanding of end to end payroll operations. Ability to evaluate effectiveness of payroll operations and guide a specialist team. Strong understanding of payroll compliance and controls requirements.

• Functional Proficiency: In depth understanding of processes development and delivery in an HR Operations environment.  Knowledge of federal, state, and local HR laws in the USA and Canada.

• Technical Proficiency: Expertise in HR Shared Services methodologies, leveraging technology for enhanced employee experiences.  Knowledge of Oracle HCM Cloud would be particularly beneficial, although experience with other leading cloud-based platforms such as Workday and SAP SuccessFactors is also valued.

• Achievement-Oriented: Evidence of significant contributions to payroll efficiency, compliance enhancements, or cost-saving initiatives in previous roles.

• Soft Skills and Cultural Alignment: Excellent communication, empathy, and leadership skills. Strong partnership and negotiation skills with stakeholders at all levels. 

Choose Wellbeing

 DLL's wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other DLL members
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL

Settling In

 At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

Good to Know

Desired Primary Work Location: São Paulo, Brazil

Other Acceptable Work Locations: Porto Alegre, Brazil

DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.

This position is subject to the terms of DLL's compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, 401k matching, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are all governed by and subject to ERISA plan documents and eligibility.

• Deadline for application: dec/10 (Due to high volume of applications this requisition may close prior to posted close date)
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website: 
• For more information, please contact our Talent acquisition partner Alex Felix via