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Field Support Specialist
4 semanas atrás
**Applicants are required to read, write, and speak the following languages***: English, Portuguese
**Preferred Qualifications**
**OHS - ORACLE HARDWARE SUPPORT**
**HW Support Delivery**
Detailed Description
Provides a high level of customer satisfaction through the effective delivery of technical support and service programs. Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services. Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics. Understands service processes and options that are linked with the customers specifications. Able to identify and solve a wide range of problems. Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation. Works primarily at customer sites.
Job Requirements
Job duties are varied and complex utilizing independent judgment. May have project lead role. 5 years relevant work experience (minimum). BS/BA preferred.
Solid hardware troubleshooting skills; behavior and self-control when working under pressure, keeping metrics management.
Typically requires a degree in Computer Science, Engineering or equivalent, and a minimum of 5 years' experience maintaining Unix and/or Mainframe systems.
Fluency in English (reading, writing and conversation);
Good communication skills
Experience with Solaris, Linux, Unix, NetBackup, SUN Servers, SUN/STK Libraries and Storage array, and SAN. Some practical experience in cloud environments.
**Detailed Description and Job Requirements**
Provides a high level of customer satisfaction through the effective delivery of technical support and service programs. Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services. Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics. Understands service processes and options that are linked with the customers specifications. Able to identify and solve a wide range of problems. Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation. Works primarily at customer sites.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 5 years relevant work experience. BS/BA preferred.
**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.**
**Job**: Support
**Location**: BR-BR,Brazil-Rio de Janeiro
**Job Type**: Regular Employee Hire
**Organization**: Oracle
