Customer Success Manager

Customer Success Manager (CSM) - SAP Academy for Customer Success - BRAZIL (Hybrid)

What we offer

We help the world run better.

Our SAP culture focuses on enabling innovation, learning and development, flexibility, and a purpose-driven, future-focused work environment. We offer a collaborative, caring team environment with opportunities for growth and a variety of benefit options. Apply Now

The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.

Who You'll Become

The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM aims to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within the assigned solution portfolio. The CSM oversees key customer milestones throughout the lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM serves as the strategic point of contact for the customer and leverages resources across SAP functions to maintain overall customer health.

What You'll Do

• Successfully complete a 10-month learn-apply program, including classroom and field phases with the CSM team, to enhance support in the CSM role.
• Immerse yourself in experiential learning focused on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, manage customer retention, and drive value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM. You will work both behind the scenes and directly with customers.
• The program will enrich your knowledge of SAP and the Customer Success area and provide professional experience to serve customers. Full-time employment starts day one with practical learning; upon completion, you move into a direct customer-facing CSM role in your market with ongoing mentoring and coaching.

CSM focus areas:

• SAP Business Transformation Management (BTM) – Knowledge in Business Process Management/Automation.
• SAP Customer Experience (CX) – Knowledge of e-commerce, sales, customer service, and marketing processes.
• SAP Supply Chain Management (SCM) – Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product/Project lifecycle management.
• SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) – Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI. Understanding of Integration, Application, Data, Infrastructure, and Security domains.

What You Bring

• 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, with experience in resolving issues and managing escalations to ensure satisfaction and continuity.
• Cooperative and productive approach to working relationships, internally and externally.
• Ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• Understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• Resilient mindset, embracing challenges with optimism and striving for growth and success.
• Strong business acumen, including knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network.

About SAP Academy for Customer Success

The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential. You will build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with SAP cloud solutions while learning in a dynamic environment.

SAP's employees across regions work with a mix of office and remote arrangements according to country guidelines. The hybrid setup typically involves three days a week in the office or on-site with customers or partners.

Note: A practical and immersive portion of the program may involve four weeks in San Ramon, California, across two trips. The in-person component is in planning and final decisions will be confirmed by Q1 2026. Vacation may be restricted during certain intensive phases of the program.

We are SAP

SAP innovations help more than 400,000 customers worldwide. We are a cloud company focused on becoming a market leader in end-to-end business software and related services, with a culture of inclusion and flexible working models. We are an equal-opportunity employer and provide accessibility accommodations to applicants who need assistance with the application process.

EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates may be required to undergo background verification.

Requisition ID:

Posted Date: Sep 11, 2025

Employment Type: Regular Full Time

Expected Travel: 0 - 40%

Location: Sao Paulo, BR,

Job Segment: Logistics, Cloud, Supply Chain Manager, Supply Chain, Operations, Technology, Customer Service

#J-18808-Ljbffr

---