Customer Success Manager
1 dia atrás
Role Summary Location: Sao Paulo Brazil Hybrid Full-time We’re looking for a highly motivated Customer Success Manager based in Sao Paulo Brazil. The Customer Success Manager will be tasked with enabling SMBs and professional businesses in the region to pay and get paid globally with Payoneer’s fast, flexible, secure and low‑cost solutions. The primary responsibilities will include working with our larger customers to co‑build their growth strategy and increasing market penetration by adapting Payoneer’s product and services portfolio. Additional responsibilities include implementing innovative initiatives for the long‑tail growth within the leading online verticals in the world. The ideal candidate is comfortable working in a very dynamic, challenging multidisciplinary and cross‑functional environment to successfully build and implement our growth strategy in the region. What you’ll do Play an active role in building long‑term relationships with Payoneer Partners in the LATAM Region; portfolio of 80‑100 accounts Engage the onboarding, retention and cross‑selling to increase the payee population of the partners under their portfolio Build a growth plan in sync with other customer success managers from Global Partners with local presence in LATAM to build a local agenda to improve Payoneer brand awareness and increase our share of pocket in the region Identify business opportunities, build the go‑to‑market plan, develop solutions that match customers’ needs and successfully implement the roadmap Be proactive to enhance our product portfolio for the region, working very close to Product and Marketing teams Be analytical to better understand business performance and find the diamonds. Ability to see the big picture, understand business key drivers and how they relate to each other to drive profitable growth Be entrepreneurial to develop what is needed to bring the opportunities onboard Build business success stories and case studies Drive events below the line activities and represent Payoneer in industry forums to drive awareness What we’re looking for 2 years of account management, business development or other relevant experience in Fintech/payments industry Bachelor’s degree preferably in business or industrial engineering Fluent in English and Portuguese Expertise in developing business cases, financial analyses and modeling, analyzing and forecasting economic and financial impacts Strong written and verbal communication skills Ability to present a business case to key stakeholders Data‑oriented with a high level of attention to detail, strong analytical and business reasoning skills Record of accomplishment in meeting and exceeding business targets Ability to make decisions in a changing environment, anticipate future needs and drive results High level of organization, focus and ability to work under pressure Key Skills Bidding Business Solutions ABAP Business Operations Business Sales Corporate Marketing Join the Payoneer Family – check out Our Values and apply today Required Experience: Manager #J-18808-Ljbffr
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