Operations Associate

1 semana atrás

Santo André, Brasil Intellect Tempo inteiro

Overview

As an Operations Associate, you will be an integral part of the Strategic Wellness Advisory Team and responsible for the operational success of our mental health benefits platform to our key strategic and large client accounts.

Responsibilities
  • Operational Rollouts:
    • Track and monitor operational data and metrics, providing analysis and insights to support projects and initiatives.
    • Assist in the implementation and ongoing monitoring of internal and external processes, including service level agreements (SLAs), to meet operational requirements.
    • Collaborate with internal teams (commercial, clinical, product) to ensure alignment with commercial demand and contribute to project implementation.
  • Client Engagement:
    • Support the coordination and execution of operational requests for client delivery (e.g., onsite events, webinars).
    • Communicate with users via email, chat, and calls to provide timely support on Intellect’s services.
    • Share accurate information on available resources and options to help users make informed decisions—this may include assisting them in selecting appropriate care, clarifying service differences, and booking appointments.
  • Deployment:
    • Assist in provider sourcing and engagement in collaboration with the Care Operations team to deliver client outcomes.
    • Handle administrative tasks such as responding to emails, managing booking requests.
    • Support logistical administration related to provider sourcing and payment.
  • Work collaboratively with team members in the APAC timezone while maintaining effective communication and workflow with clients primarily located in US/Canada and LATAM time zones.
Qualifications
  • Experience within the tech startup space and ideally (but not required) within the Healthcare / Patient experience-related / Employee Assistance Program (EAP) industry.
  • Strong operational background, able to get hands on in developing and ensuring adherence to processes from ground-up.
  • Strong in data management, project management and scenarios analysis utilising spreadsheets and databases.
  • Effective in communication and in working on projects cross-functionally.
  • Thrive in meeting tight deadlines and managing priorities under pressure
  • Open to candidates in Mexico and Brazil
Benefits
  • Global company – work in a diverse environment with people from nearly 20 countries
  • Generous leave policy – time off to rest and recharge
  • Christmas week off – company-wide break during Christmas, separate from annual leave
  • Birthday leave – enjoy a day off on your birthday
  • Quarterly mental health days – one day off every quarter to focus on your wellbeing
  • Flexible work arrangements – work in a way that suits your lifestyle and goals
  • Work-life balance – a culture that values personal time and long-term wellness
  • Medical coverage – comprehensive insurance for peace of mind
  • Performance bonus – high performance is recognised and rewarded
  • Development budget – annual allowance to support your professional development
  • Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
  • Socials and communities – regular non-work events/activities to connect and have fun together
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