Empregos atuais relacionados a Customer Success Manager - São Paulo, São Paulo - Splunk
-
Customer Success Manager
4 semanas atrás
São Paulo, São Paulo, Brasil Netcore Cloud Tempo inteiroCUSTOMER SUCCESS MANAGER - LATAMSão Paulo, Brazil | Full-timeAre you a true customer advocate and their trusted advisor?Are you obsessed about ensuring customers get the best out of the technology?Do you enjoy helping customers to optimally use the product?If so, this is an opportunity for you to join a high-functioning team and make your mark on our...
-
Customer Success Manager
Há 3 dias
São Paulo, São Paulo, Brasil Zudy Tempo inteiro R$60.000 - R$120.000 por anoAre you a results-oriented and motivated customer-oriented sales professional who thrives on building strong connections and driving customer satisfaction? At Jitterbit, we are actively searching for a highly dedicated and enthusiastic Customer Success Manager for the Latam region, to become an integral part of our team. As a Customer Success Manager, you...
-
Customer Success Manager
4 semanas atrás
São Bernardo do Campo, São Paulo, Brasil Integral Ad Science Tempo inteiroJoin to apply for the Customer Success Manager role at Integral Ad Science Join to apply for the Customer Success Manager role at Integral Ad Science Get AI-powered advice on this job and more exclusive features. IAS Customer Success Manager (CSM) will partner with Sales, Technical Client Services, and Solutions Engineers to successfully onboard new...
-
Customer Success Manager
2 semanas atrás
São Paulo, São Paulo, Brasil griddable Tempo inteiro R$80.000 - R$120.000 por anoDescriptionThe Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce's largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the...
-
Customer Success Manager
4 semanas atrás
São Paulo, São Paulo, Brasil Salesforce, Inc.. Tempo inteiroThe Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce's largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer's...
-
Customer Success Manager
Há 3 dias
São Paulo, São Paulo, Brasil Jitterbit Tempo inteiro R$90.000 - R$120.000 por anoCompany DescriptionJitterbit is a leading data, application, and process workflow automation solution. Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experiences and insights needed by enterprises of all sizes to accelerate their digital journey and future proof their business. Simply put, we power...
-
Customer Success Manager
Há 3 dias
São Paulo, São Paulo, Brasil Jitterbit Tempo inteiro US$30.000 - US$60.000 por anoCompany Description Jitterbit is a leading data, application, and process workflow automation solution. Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experiences and insights needed by enterprises of all sizes to accelerate their digital journey and future proof their business. Simply put, we power...
-
Customer Success Manager
4 semanas atrás
São Paulo, São Paulo, Brasil SAP SE Tempo inteiroCustomer Success Manager (CSM) - SAP Academy for Customer Success - BRAZIL (Hybrid) What we offer We help the world run better. Our SAP culture focuses on enabling innovation, learning and development, flexibility, and a purpose-driven, future-focused work environment. We offer a collaborative, caring team environment with opportunities for growth and a...
-
Customer Success Manager
2 semanas atrás
São Paulo, São Paulo, Brasil griddable Tempo inteiro R$90.000 - R$120.000 por anoDescriptionFor our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our...
-
Customer Success Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Perforce Software Tempo inteiro R$90.000 - R$120.000 por anoPerforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you'll work with and learn from some of the best and brightest in business. Before you know it, you'll...
Customer Success Manager
4 semanas atrás
Splunk is the world's first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver.
**Role**:
Are you passionate about customer success and big data? Are you a true hybrid professional with customer acumen and a proven technical foundation? Then come be a member of Splunk Customer Success, providing mentorship, planning and oversight while demonstrating adoption and technical best practices. The **Customer Success Manager** (CSM) is the key partner helping our valued customers achieve their strategic objectives and maximum value from their investment in Splunk.
Additionally, the CSM serves as the liaison between the customer and the Splunk ecosystem, streamlining partnership with Product Management, Engineering, Professional Services, Education, and others.
**Responsibilities**: Working with high-profile strategic enterprise customers, you will:
- Orchestrate overall relationship with assigned clients, which will include: Growing adoption, ensuring retention, and happiness.
- Work with clients to build Customer Success Plans, establishing critical goals, to aid the customer in achieving their objectives.
- Measure and monitor customer's achievement of critical and key performance indicators, reporting both internally to Splunk Account team and externally to Customer Sponsors and Executives.
- Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned client, to review executive dashboards, and program status.
- Cement yourself as a trusted/strategic advisor with customers and drive continued value of our products and services.
- Work closely with the Splunk Account Team (Account Manager, SE, PS and EDU) to find opportunities for new usage of Splunk across organizational functions.
- Work to identify and/or develop upsell opportunities.
- Advocate customer needs/issues cross-departmentally and program-manage customer concerns.
- Assist and provide expert deployment, operational standard methodologies and establish a Splunk Center of Excellence.
- Assist in workshops to help customers demonstrate the full value of Splunk solutions and lead periodic partner meetings.
- Provide insight with respect to the availability and applicability of new products and features.
- Support Professional Services with scoping, and selling follow-on and new service opportunities.
- Support Education Services in identifying and recommending staff training opportunities.
- Identify in cooperation with the Account team the key success criteria for Splunk deployment and drive customer happiness.
- Act as the Splunk liaison for Splunk technical inquiries, issues or escalations. This will include working with Splunk Support, Product Management (i.e. roadmaps), or others as needed.
- Maintain current functional and technical knowledge of the Splunk platform and future products.
**Requirements**:
- Meaningful experience in a related function with direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, start-up companies, or Public Sector organizations.
- Bi-lingual (English / Portuguese)
- Prior experience in IT dev/ops, observability, cloud, SAAS highly desired
- Since this role is essential to Splunk's customer success initiative, you will have a rich history of growing customer happiness, adoption, and retention.
- Confirmed ability to drive continuous product value.
- Experience developing product use-cases with customers.
- You will be a strong teammate, but still a self-starter.
- Since this role is customer facing, you will possess exceptional verbal, written, social, presentation, and interpersonal skills.
- Thrives in a multi-tasking environment and can adjust priorities on-the-fly while still having the ability to focus on details and be analytical.
- Good technical and problem solving skills coupled with the ability to provide quick resolution to problems.
- Prior experience conducting workshops to customers and discussing pros cons of implementing various technologies and business value.
- You have played in the Enterprise and/or cloud software space.
- Experience navigating and steering customer engagements to completion with a high level of customer happiness.
- Estimated travel is 25%. Since travel is based on customer and business need there may be more or less travel depending on location of customers.
For job positions in San Francisco, CA, and other locations where req
