SAP Business Analyst

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?
**Then come and join our global team as SAP Business Analyst**
**Role description**
- We are seeking a professional SAP for Customer Services and Sales Distribution Techno Functional Expert with a proven track record of leading internal complex medium to large-scale projects in the healthcare services area. Knowledge and experience with customer services business processes & Agile, ITIL V3.0 framework is important to drive multiple projects as part of project portfolio;
- The role is to plan, execute, and finalize projects according to scope, deadline and budget, as well as manage ongoing IT operations activities by following ITIL Based ITSM Processes. This includes directing resources in a matrixed organization and coordinating the efforts of team members to deliver projects according to plan. The expert individual will also define the project's objectives, participate in projects planning and oversee quality control throughout its life cycle.
**Qualification and Experience Details**:
- Define project scope, goals and deliverables that support the business goals and requirements in collaboration with colleagues, senior management, and stakeholders from Customer Services team.
- Facilitate Gap analysis and Business process mapping "As Is" vs "To Be" workshops with IT and Business Partners.
- Help visualize big picture of End-to-End Service setup to provide technical design for project that requires strong technical knowledge of ERP SAP CS / SD module & field services mobile solutions and other web-based solutions.
- Own regional technical design specification following template governance model is created/reviewed and implemented in country rollout based on Global template model - SAP customer service design.
- Proactively manage changes in project scope to maximize success and minimize risk to stakeholders and the company.
- Meet with stakeholders to take detailed objectives and clarify specific requirements for the agreed scope of the project(s).
- Develop complete project plans and/or contribute into Global Project plan
- Liaise with project stakeholders on an ongoing basis.
- Develop and deliver progress reports, proposals, requirements documentation, and presentations.
- Identify and manage project dependencies and critical path to ensure timely delivery.
- Report and escalate to IT management as needed.
- Ability to work well under pressure and time driven management expectations
**Skills**:
- ** **Bachelor's degree in Computer Science, Engineering or equivalent experience.**:
- ** **Hybrid model, going to the office once a month**:
- ** **Availability to work in São Paulo**:
- **Advanced English to communicate with global team**:
- ** **5 years Techno Functional experience in Customer Services area preferably in SAP SD and/or SAP CS modules. Hands-on expertise in SAP SD and/or CS modules required**:
- Should have experience with at least 2-3 large scale SAP migration or consolidation
**Our global team**:
We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.
**Our culture**:
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
**To all recruitment agencies**: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

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