
Order Management Lead
Há 4 dias
- Lead, training and develop local team;
- Manage in a daily/hour basis several KPIs and quick identify trends and solve issue in-advance;
- Develop and implement tools/analysis to identify root cause and problem;
- Find and implement opportunities to improve the logistics experience, as well, ensure cost effectiveness ;
- Build strong relations with 3PLs and internal partners to identify and unblock bottlenecks, downstream and upstream transportation network;
- Prepare and participate recurrent Ops calls, business reviews, QBRs, Customer Service workshops (to support the improvement plans);
- Create an environment of strong team spirit, timely and effective communications, sense of urgency, high motivation and inspire team to achieve goals in the immediate and longer term.
**Requirements**:
- Bachelor's Degree (completed) in Engineering, Logistics, Business Management ;
- High ability to pull data from numerous databases and to perform ad-hoc reporting and analysis as needed, mainly through SQL;
- Develop predective metrics to assist with driving business results - Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered;
- Strong communication and writing skills necessary to build effective working relationships and positively influence decision making;
- Demonstrated ability to meet tight deadlines while managing multiple competing projects in a fast-paced environment;
- Demonstrated ability to influence and drive project deliverables;
- Prior experience in the transportation for e-commerce;
- Strong background troubleshooting operational issues;
- Strong communication, both verbal and written as you will be required to convey updates on issues, operational status and business drivers during daily/weekly and leadership reviews.
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