Itsm Product Owner

1 semana atrás

Tocantins, Brasil GlideFast Consulting Tempo inteiro
**Join The GlideFast Team**:
Work with the best consultants and developers in the industry.
**GlideFast Consulting - ITSM Product Owner & UX/Mobile Lead - Contract to Hire**:
**Reference**:
- JBRQ
- **Responsibilities**:
- Act as the Product Owner for ServiceNow ITSM modules, including Incident Management, Change Management, Problem Management, and Service Catalog
- Lead the design and implementation of user-centric interfaces and mobile solutions to improve the overall user experience of IT services
- Collaborate with stakeholders to gather requirements, prioritize features, and ensure the alignment of ITSM and UX/mobile initiatives with business objectives
- Customize and optimize ServiceNow ITSM modules to meet user needs and enhance service delivery efficiency
- Provide guidance and training to IT teams on UX best practices, mobile design principles, and ServiceNow ITSM functionalities
Maintain current certifications, keep up to date on all Delta releasesBuild on current platform knowledge by learning new modules and broadening skillset
**Qualifications**:
- Proven experience in ITSM product ownership and UX/mobile design leadership roles
- Strong knowledge of ServiceNow ITSM modules, UX design principles, and mobile development technologies
- Excellent communication, collaboration, and problem-solving skills
- Ability to prioritize tasks, manage projects, and drive innovation in IT service delivery
- Experience in Agile methodologies and user-centered design approaches is a plus
- Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks
- Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving
- Excellent proficiency with English language: written, reporting, verbal/oral communication skills; must be an effective presenter
- Proven troubleshooting skills
- Continue learning service delivery solutions, technologies, and methodologies
- Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
- Excellent communications skills required - verbally with customers and all levels of the business, as well as written with technical assessments and project-related reports
**Certifications / Education**: Bachelor's degree in IT, Business, or related field preferred or equivalent work experienceServiceNow Certified Implementation Specialist (ITSM) certification is preferred
The starting pay range for this role is $0.00 - $0.00. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.

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