BR Customer Service Lead

Há 2 dias

São Paulo, Brasil Sporty Group Tempo inteiro

Sporty's sites are some of the most popular on the internet, consistently staying in Alexa's list of top websites for the countries they operate in.

BR Customer Service Lead
Brazil, São Paulo

As the Customer Service Lead at Sporty, you will be responsible for acting as a main point of contact in Brazil for all customer service related topics, establishing customer service practices and procedures as well as leading and overseeing customer service operations including correspondence between the business and our customers across all available channels.

You will be responsible for working independently as well as collaboratively with local and global teams, different departments and our growing customer base in Brazil.

Responsibilities

  1. Collect, analyze, and interpret consumer data from various sources such as surveys, interviews, focus groups, and customer support channels. Identify patterns, trends, and correlations in consumer behavior to help drive strategic decision-making from other internal departments.
  2. Lead the execution of user research, including direct communication with users. Drive proactive initiatives for continuous customer feedback, incorporating competitor analysis to identify market trends. The goal is to gather insights into user behavior, preferences, and needs, as well as market trends, driving product improvements and innovation.
  3. Take full ownership of customer issues and follow problems through to resolution, ensuring customer issues are resolved in a timely manner across our channels.
  4. Build sustainable relationships and trust with customers through open and interactive communication.
  5. Keep records of users interactions, process users accounts and file documents.
  6. Main point of contact in BR for all Customer Services' related topics.
  7. Identify and highlight operational issues and utilize knowledge and skills to offer solutions and recommend potential enhancements to our product.
  8. Provide feedback and coaching to team members to improve their performance and continuously identify work process improvements.

Requirements

  1. Strong experience in customer service and market research.
  2. Experience in the gambling industry is preferred.
  3. Fluency in English and Portuguese skills (written/spoken).
  4. Strong quantitative and analytical skills, capacity to read and interpret data.
  5. Ability to think strategically, deal with complexity, and work together within a team.

Benefits

  1. Quarterly performance bonuses.
  2. Flexible working hours.
  3. Top-of-the-line equipment.
  4. Education allowance.
  5. Referral bonuses.
  6. 28 days paid annual leave.
  7. Highly talented, dependable co-workers in a global, multicultural organisation.
  8. Our teams are small enough for you to be impactful.
  9. Our business is globally established and successful, offering stability and security to our Team Members.

Our Mission

Our mission is to be an everyday entertainment platform for everyone.

Our Operating Principles

  1. Create Value for Users.
  2. Act in the Long-Term Interests of Sporty.
  3. Focus on Product Improvements & Innovation.
  4. Be Responsible.
  5. Preserve Integrity & Honesty.
  6. Respect Confidentiality & Privacy.
  7. Ensure Stability, Security & Scalability.
  8. Work Hard with Passion & Pride.

Working at Sporty

The top-down mentality at Sporty is high performance based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way. Generally, employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results.

As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to.

We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.

#J-18808-Ljbffr

  • BR Customer Service Lead

    Há 2 dias

    Sao Paulo, Brasil Sporty Group Tempo inteiro

    Sporty's sites are some of the most popular on the internet, consistently staying in Alexa's list of top websites for the countries they operate in.BR Customer Service LeadBrazil, São PauloAs the Customer Service Lead at Sporty, you will be responsible for acting as a main point of contact in Brazil for all customer service related topics, establishing...

  • Customer Service Lead

    Há 7 dias

    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    We are looking for a skilled Customer Service Lead to join our team at 21c Museum Hotels. As a key member of our front office team, you will be responsible for leading our customer-facing staff and ensuring that every guest has an exceptional experience.The ideal candidate will have a passion for delivering outstanding customer service and a proven track...

  • Desenvolvedor De Leads

    Há 2 dias

    São Paulo, Brasil Catho Online Ltda. - BR - Lead Tempo inteiro

    Responsabilidades:Como Desenvolvedor de Leads na Catho Online Ltda. - BR - Lead, você será responsável por realizar pesquisas de mercado, identificando empresas e contatos que correspondam ao perfil ideal de cliente da empresa (ICP - Ideal Customer Profile).Além disso, você desenvolverá listas de leads qualificadas a partir de ferramentas de...

  • Especialista Em Geração De Leads

    Há 2 dias

    São Paulo, Brasil Catho Online Ltda. - BR - Lead Tempo inteiro

    Visão Geral da EmpresaCatho Online Ltda. - BR - Lead é uma empresa que busca um profissional competente para gerar leads qualificados.SalárioO salário estimado para esse cargo é de R$ 8.500,00 por mês.Descrição do CargoComo Especialista em Geração de Leads na Catho Online Ltda. - BR - Lead, você será responsável por realizar pesquisas de...

  • Desenvolvedor De Leads

    Há 2 dias

    São Paulo, Brasil Catho Online Ltda. - BR - Lead Tempo inteiro

    Responsabilidades: Como Desenvolvedor de Leads na Catho Online Ltda. - BR - Lead, você será responsável por realizar pesquisas de mercado, identificando empresas e contatos que correspondam ao perfil ideal de cliente da empresa (ICP - Ideal Customer Profile). Além disso, você desenvolverá listas de leads qualificadas a partir de ferramentas de...

  • Customer Service Operations Team Lead

    Há 7 dias

    São Paulo, São Paulo, Brasil Grupo Hub Tempo inteiro

    Overview">We are seeking a skilled Customer Service Operations Team Lead to join our team at Grupo Hub. In this role, you will be responsible for planning and coordinating the execution of the Real Time Adherence department for the Service Performance and Customer Support teams across multiple sites.">About the Role">The ideal candidate will have 7-10 years...

  • Vendedor De Leads Executivo

    Há 2 dias

    São Paulo, Brasil Catho Online Ltda. - BR - Lead Tempo inteiro

    Catho Online Ltda. - BR - Lead Sobre a VagaNossa empresa está procurando por um profissional habilidoso para o cargo de Vendedor de Leads Executivo . O ideal é alguém que tenha experiência em prospecção de negócios e seja capaz de identificar e gerar novos leads através de pesquisas de mercado e outras fontes. Descrição da VagaO Vendedor de Leads...

  • Customer Service Team Lead

    Há 5 dias

    São Paulo, São Paulo, Brasil Citi Tempo inteiro

    The role of Senior Customer Service Manager at Citi involves overseeing the delivery of exceptional customer service to external clients. This is a senior management-level position that requires accomplishing results through effective team management.Responsibilities include:Managing one or more teams in servicing and/or sales, as well as addressing complex...

  • Lead Customer Experience Director

    Há 2 dias

    São Paulo, São Paulo, Brasil Pinterest Tempo inteiro

    Customer Experience Leadership at PinterestPinterest is a global platform where millions of people find new ideas every day. As the Sr. Director, User Services, you will lead a team that provides world-class experiences to our users, helping them create a life they love.Key Responsibilities:Lead and inspire a high-performing team of customer success,...

  • Gerente De Negócios De Leades

    1 dia atrás

    São Paulo, Brasil Catho Online Ltda. - BR - Lead Tempo inteiro

    Venha trabalhar com a Catho Online Ltda. - BR - Lead, uma empresa líder em gestão de talentos no Brasil! Estamos procurando por um profissional habilidoso para o cargo de Vendedor de Leads Executivo . O ideal é alguém que tenha experiência em prospecção de negócios e seja capaz de identificar e gerar novos leads. Descrição do CargoProspecção de...

  • Vendedor De Leads Executivo

    Há 2 dias

    São Paulo, Brasil Catho Online Ltda. - BR - Lead Tempo inteiro

    Vendedor de Leads ExecutivoO Vendedor de Leads Executivo será responsável por prospecção de leads, agendamento de reuniões e gerenciamento de CRM.Responsabilidades Prospecção de Leads: Identificar e gerar novos leads através de pesquisas de mercado, redes sociais e outras fontes.Localização: São Paulo, BrasilTipo de Contrato: Tempo...

  • Regional Lead

    Há 5 dias

    São Paulo, São Paulo, Brasil Wise Tempo inteiro

    Job DescriptionAt Wise, we're revolutionizing the way people and businesses move and manage money across borders. As a key member of our team, you'll play a crucial role in delivering exceptional customer support to our global customers.Key Responsibilities:Lead our Business Support Team in the Americas, ensuring seamless operations and excellent customer...

  • Vendedor De Leads Executivo

    Há 2 dias

    São Paulo, Brasil Catho Online Ltda. - BR - Lead Tempo inteiro

    Vendedor de Leads Executivo O Vendedor de Leads Executivo será responsável por prospecção de leads, agendamento de reuniões e gerenciamento de CRM. ResponsabilidadesProspecção de Leads: Identificar e gerar novos leads através de pesquisas de mercado, redes sociais e outras fontes. Localização: São Paulo, Brasil Tipo de Contrato: Tempo inteiro...

  • BR Customer Success Associate

    Há 2 dias

    São Paulo, Brasil Sporty Group Tempo inteiro

    As the Customer Success Associate you will be responsible for providing client-centric and customer-focused support with a specific focus on providing world-class support services to a leading betting operator with a commitment to improving the customer-service experience. As a Customer Success Agent you may also be requested to reach out to customers based...

  • BR Customer Success Associate

    Há 2 dias

    São Paulo, Brasil Sporty Group Tempo inteiro

    As the Customer Success Associate you will be responsible for providing client-centric and customer-focused support with a specific focus on providing world-class support services to a leading betting operator with a commitment to improving the customer-service experience. As a Customer Success Agent you may also be requested to reach out to customers based...

  • Customer Service Lead of Razer Gold Latam

    Há 5 dias

    Sao Paulo, Brasil Razer USA Ltd. Tempo inteiro

    Getting onboard Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that...

  • Business Customer Support Senior Team Lead

    Há 2 dias

    São Paulo, Brasil Wise Tempo inteiro

    The Business Customer Support Senior Team Lead is a strong leader with a mindset that allows them to build strong teams and processes that put our customers first while providing a continuous feedback loop from customers to various product teams. Operations - Help set and report against monthly and quarterly performance targets, communicate key insights...

  • Vaga De Product Lead

    Há 7 dias

    São Paulo, Brasil Catho Online Ltda. - BR - Lead Tempo inteiro

    A leading technology company specializing in scalable tech commerce solutions is seeking an experienced Product Lead. This role is central to driving the development and success of their innovative platform, which empowers businesses to streamline e-commerce operations and accelerate growth. As a Product Lead, you will collaborate closely with...

  • Gerente De Negócios De Leades

    Há 2 dias

    Sao Paulo, Brasil Catho Online Ltda. - BR - Lead Tempo inteiro

    Venha trabalhar com a Catho Online Ltda. - BR - Lead, uma empresa líder em gestão de talentos no Brasil!Estamos procurando por um profissional habilidoso para o cargo de Vendedor de Leads Executivo .O ideal é alguém que tenha experiência em prospecção de negócios e seja capaz de identificar e gerar novos leads.Descrição do Cargo Prospecção de...

  • Vaga de Lead Development Representative

    1 dia atrás

    São Paulo, Brasil Catho Online Ltda. - BR - Lead Tempo inteiro

    Descrição da VagaO candidato deverá realizar as seguintes atividades: Realizar prospecção ativa de novos leads B2B através de todas as plataformas utilizadas pela Connectabil. Buscar novas fontes de leads. Manter e atualizar registros de interações e oportunidades no EXACT, seguindo as diretrizes estabelecidas. Colaborar com o time de SDRs...