BR Customer Success Associate
4 meses atrás
As the Customer Success Associate you will be responsible for providing client-centric and customer-focused support with a specific focus on providing world-class support services to a leading betting operator with a commitment to improving the customer-service experience. As a Customer Success Agent you may also be requested to reach out to customers based on guidelines and provide feedback to SportyBet in order to continuously improve our products. Client satisfaction is a top priority at Sporty.
Purpose:
The primary purpose of the Customer Success Agent is to resolve customer issues on First Time Resolution/First Call Resolution (FTR/FCR) basis, educate customers on the company’s products and services, provide product feedback, ensure that customers are fully satisfied and happy to continue using the company’s products and services while actively promoting the brand and acting as a brand ambassador at all times.
Primary Responsibilities:
Be part of the Brazilian Customer Success team and handle customer queries, complaints and issues while educating current/potential customers about the products and services.
Conduct cold calls and follow-up calls.
Have a full in-depth understanding of the products and services.
Provide product feedback to relevant stakeholders.
Provide interactive research, in-depth understanding, and informative market behavior to relevant stakeholders.
Maintain accurate customer records.
Identify and escalate priority issues to Ops team/Team leader.
Pay attention to detail and have strong organizational skills.
Be able to work independently.
Have a strong sense of analytical problem-solving to resolve issues or provide workarounds.
Strong ability to multi-task across multiple channels, customers and teams.
Secondary Responsibilities:
Liaise with the International Customer Service team.
Perform all other duties as assigned by management.
Actively participate in weekly updates with the team to review team performance and issues.
Requirements:
Minimum of 1-2 years of customer support experience.
Passionate about Customer Care and Success Management.
Online gaming experience with a focus on sports betting (advantageous).
Excellent English and Portuguese communication skills, both verbal and written.
Feel comfortable in verbally communicating with customers on the phone.
Be a Team Player and work collaboratively within a team environment.
Self-driven and motivated.
Knowledge of Customer Support Service Desks including but not limited to Freshdesk, Jira and/or Zendesk.
Ability to understand, interpret, and communicate issues both internally and to customers.
Ability to provide product extensive feedback to stakeholders.
Ability to work within strict guidelines, follow company processes and procedures.
Empathetic and high emotional IQ.Fast-learner with an ability to think on their feet, and adapt to a fast-paced, high-pressure environment with demanding customers.
Ability to positively collaborate in an international remote work environment.
#J-18808-Ljbffr-
Br Customer Success Associate
2 meses atrás
São Paulo, Brasil Sporty Group Tempo inteiroAs the Customer Success Associate you will be responsible for providing client-centric and customer-focused support with a specific focus on providing world-class support services to a leading betting operator with a commitment to improving the customer-service experience. As a Customer Success Agent you may also be requested to reach out to customers based...
-
Customer Success Associate
2 meses atrás
São Paulo, Brasil Intelex Tempo inteiroPlease be aware that for this position, the candidate is required to be located in Brazil.Position OverviewThis is an exciting and challenging customer advocacy opportunity in a software environment. As a Customer Success Associate, you will be responsible for the loyalty and retention of a large portfolio of Intelex customers. You’ll work with customers...
-
Customer Success Associate
2 meses atrás
São Paulo, Brasil Intelex Tempo inteiroPlease be aware that for this position, the candidate is required to be located in Brazil. Position Overview This is an exciting and challenging customer advocacy opportunity in a software environment. As a Customer Success Associate , you will be responsible for the loyalty and retention of a large portfolio of Intelex customers. You’ll work with...
-
Customer Success Advocate
2 meses atrás
São Paulo, São Paulo, Brasil Intelex Tempo inteiroCustomer Advocacy Role at IntelexThis exciting opportunity at Intelex revolves around customer advocacy, where you will be responsible for ensuring customer loyalty and retention. As a Customer Success Associate, you will work closely with a large portfolio of customers, utilizing both proactive and reactive methods to foster strong relationships.Main...
-
são paulo, Brasil Coru BR Tempo inteiroDescrição da Empresa Coru é a empresa líder em soluções de experiência do usuário para Enterprises. Com nossa plataforma inteligente e nosso foco em desafiar o convencional, criamos o Adi, o assistente inteligente que revoluciona a experiência de vendas e serviço ao cliente. Oferecemos aos usuários de nossos parceiros experiências digitais...
-
Customer Success Senior
Há 1 mês
São Paulo, Brasil Coru BR Tempo inteiroDescrição da EmpresaCoru é a empresa líder em soluções de experiência do usuário para Enterprises. Com nossa plataforma inteligente e nosso foco em desafiar o convencional, criamos o Adi, o assistente inteligente que revoluciona a experiência de vendas e serviço ao cliente. Oferecemos aos usuários de nossos parceiros experiências digitais...
-
Customer Success
2 meses atrás
São Paulo, Brasil RHF Talentos - Cambuci Tempo inteiroConsultoria de Recursos Humanos admite Customer Success em São Paulo (Freguesia do Ó). Atendimento de suporte ao cliente e esclarecimento de dúvidas sobre produtos e serviços, fornecendo todas as tratativas e orientações para o cliente.
-
Customer Success Senior
Há 1 mês
são paulo, Brasil Coru BR Tempo inteiroDescrição da EmpresaCoru é a empresa líder em soluções de experiência do usuário para Enterprises. Com nossa plataforma inteligente e nosso foco em desafiar o convencional, criamos o Adi, o assistente inteligente que revoluciona a experiência de vendas e serviço ao cliente. Oferecemos aos usuários de nossos parceiros experiências digitais...
-
Customer Success Manager
Há 1 mês
São Paulo, Brasil Clarivate Tempo inteiroWe are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The Customer Success Manager serves a critical role to retain Clarivate's current business, identify and mitigate risk and support the growth of key customers. You will work proactively with Customers and will help drive value derived from the Clarivate...
-
Customer Success Director
Há 1 mês
São Paulo, São Paulo, Brasil Prove Tempo inteiroKey Responsibilities:Lead the customer retention process by acting as a customer advocate within the organization.Oversee the customer experience by streamlining processes and ensuring customer satisfaction.Develop tailored engagement strategies to drive success and growth.About the Role:Prove is seeking a skilled professional to manage and nurture post-sale...
-
Customer Success Manager – Vistex
2 meses atrás
São Paulo, Brasil Vistex Tempo inteiroTitulo da Vaga: Customer Success ManagerNome da Empresa: VistexLocalização: São Paulo – SPDescrição da Vaga: We are looking for a creative, inspiring, and seasoned Customer Success Manager (CSM) who can independently manage and help grow clients in North America. As a CSM, reporting into the Director of Customer Success, you will work...
-
Senior Customer Success Executive
3 semanas atrás
São Paulo, Brasil Red Hat Tempo inteiroThe Customer Success Executive is responsible for orchestrating customer success plan initiatives and associated technical engagements designed to ensure customers successfully adopt Red Hat products and platforms. You will work with select customers to understand the customer’s overall portfolio, technical and business priorities, and measures of success...
-
Customer Success Manager
1 dia atrás
São Paulo, Brasil dynaTrace software GmbH Tempo inteiroAs a Customer Success Manager, you will be responsible for preserving and growing subscription renewals for our customers. You will accomplish this by driving adoption, educating our customers on product and service offerings, demonstrating value, focusing on growing relationships and by acting as their champion within Dynatrace. You will also highlight...
-
[br] Support Specialist
3 meses atrás
São José dos Campos, SP, Brasil edrone Tempo inteiroDo you want to become a key figure in the success of our customers?️ At edrone, we are looking for passionate individuals to join our Customer Care team as a Success Specialist. **Sounds interesting? Keep reading!** **What we can offer you**: - Joining a fantastic team, full of passion for building customer relationships and tools to support your...
-
Customer Success Pleno
4 semanas atrás
São Paulo, Brasil 4MDG Plataforma de Gestão de Cadastros Tempo inteiro4MDGCargo:Customer Success ManagerDescrição da vaga:Nossa história começou com um sonho, uma única pessoa com a vontade de impactar pessoas e melhorar a governança de dados mestres em médias e grandes empresas e hoje estamos aqui para contar que esse sonho está se concretizando. No ano de 2020 tivemos um crescimento gigantesco e estamos ganhando...
-
Customer Success
4 semanas atrás
São Paulo, SP, Brasil 4MDG Tempo inteiro**Description**: Estamos em um novo momento e você terá a oportunidade de participar de forma ativa apoiando a construção da área de Customer Success, aprendendo e colocando em prática conceitos de Customer Experience e Customer Success, como: - Mapeamento de personas; - Mapeamento da jornada do cliente; - Estruturação do onboarding; -...
-
Customer Success
Há 1 mês
São Paulo, SP, Brasil EMPREGARE.com Tempo inteiro**Descrição**: Estamos em um novo momento e você terá a oportunidade de participar de forma ativa apoiando a construção da área de Customer Success, aprendendo e colocando em prática conceitos de Customer Experience e Customer Success, como: - Mapeamento de personas; - Mapeamento da jornada do cliente; - Estruturação do onboarding; -...
-
Vaga De Customer Success Manager
4 semanas atrás
São Paulo, Brasil Catho Online Ltda. - BR - Manager Tempo inteiroTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every...
-
Customer Success Manager – Vistex
2 meses atrás
São Paulo, Brasil Vistex Tempo inteiroTitulo da Vaga: Customer Success Manager Nome da Empresa: Vistex Localização: São Paulo – SP Descrição da Vaga: We are looking for a creative, inspiring, and seasoned Customer Success Manager (CSM) who can independently manage and help grow clients in North America. As a CSM, reporting into the Director of Customer Success, you will work...
-
Senior Customer Success Manager
2 meses atrás
São Paulo, Brasil Prove Tempo inteiroSr. Customer Success Manager, BrazilSummaryProve is seeking a Sr. Customer Success Manager to lead our Brazil market, responsible for managing and nurturing post-sale relationships, ensuring customer satisfaction, and driving success through tailored engagement strategies. The Sr. Customer Success Manager oversees the customer retention process by acting as...
