Customer Success Advocate
4 semanas atrás
Customer Advocacy Role at Intelex
This exciting opportunity at Intelex revolves around customer advocacy, where you will be responsible for ensuring customer loyalty and retention. As a Customer Success Associate, you will work closely with a large portfolio of customers, utilizing both proactive and reactive methods to foster strong relationships.
Main Responsibilities:
- Proactively engage with customers through email and Teams/Zoom sessions to enhance their experience.
- Work on a reactive basis to address customer concerns and provide timely support.
- Foster long-term relationships with customers, prioritizing their needs and satisfaction.
Requirements:
Please note that for this position, the candidate is required to be located in Brazil. This role involves working with a software environment and requires strong communication and customer service skills.
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