Customer Service Advocate
2 semanas atrás
We are seeking a dedicated and detail-oriented Customer Service Advocate to join our team at Wise. This role involves investigating customer complaints, ensuring timely and fair resolutions, and maintaining a strong understanding of regulatory obligations across multiple jurisdictions.
About the Role:This is an exciting opportunity for you to make a tangible impact on customer satisfaction and contribute to shaping Wise's internal processes for the better.
- You will thoroughly review and understand customer complaints using internal tools.
- Conduct root cause analysis to identify systemic issues and suggest improvements.
- Communicate clearly with internal teams to gather necessary information.
- Reference relevant terms of use and customer agreements to support case resolutions.
- Utilize tools like Ninjas, Watson, Zendesk, Twilio, and Slack effectively.
- Provide clear summaries, timelines, and outcomes in customer communications.
- Demonstrate a customer-first approach, displaying empathy and aiming for solutions that enhance satisfaction.
- Craft well-drafted, regulatory-compliant final responses.
- Keep systems updated with proper records and audit trails.
To be successful in this role, you will need:
- Excellent written and verbal communication skills in English.
- Experience working with Reclame Aqui, Bacen regulation, Procon, and Ouvidoria in Brazil.
- Knowledge of AML, CTF guidelines, and procedures, with experience in areas like AML, Fraud, Chargebacks, Partner RFI, Sanctions, or Quality Assurance preferred.
- Proficiency with Google Workspace, Office Suite, and platforms like Confluence.
- Strong organizational skills and a sharp eye for detail.
- Ability to work independently, prioritize tasks, and make informed decisions.
- Effective interpersonal skills and a clear communication style.
As a Customer Service Advocate at Wise, you can expect:
- A competitive salary of 6,900 BRL per month, plus benefits and RSUs.
- An annual self-development budget.
- Health and dental allowance for you and your dependents.
- Company-paid Life Insurance and EAP program.
- Paid time off: 30 days vacation + 3 'Me' days + 1 volunteer day annually.
- A paid 6-week sabbatical leave after four years.
- 18 weeks of paid parental leave, after a year with us and child care assistance.
- Transportation vouchers.
- Meal (708 BRL per month) and food (1,166 BRL per month) vouchers.
- TotalPass access to 3,500 gyms and studios throughout Brazil.
-
Customer Experience Advocate
Há 4 dias
São Paulo, São Paulo, Brasil Preply Tempo inteiroUnlock Human Potential with PreplyWe're redefining the language learning experience and empowering learners to achieve their goals. Join our dynamic team as a Customer Experience Advocate, where you'll be at the forefront of delivering exceptional customer support.About the RoleAs a Customer Experience Advocate, you'll be responsible for guiding users...
-
Customer Success Advocate
4 semanas atrás
São Paulo, São Paulo, Brasil Zebra Tempo inteiroCustomer Success Advocates at Zebra drive lifecycle retention and adoption for segments of customers, supporting Customer Success Executives, Account Managers or Partner Customer Success resources. They utilize in-depth knowledge of customer industry vertical business processes and product/solution use cases to increase adoption and utilization of Zebra’s...
-
Customer Advocate for Business Growth
3 semanas atrás
São Paulo, São Paulo, Brasil Intelex Tempo inteiroCustomer Success Role OverviewThis is an exciting opportunity to drive customer loyalty and retention in a software environment. As a Customer Success Associate, you will be responsible for the ongoing relationship with assigned customers, increasing adoption, ensuring retention, and securing loyalty. You'll work with customers on both a proactive and...
-
Customer Success Advocate
4 semanas atrás
São Paulo, São Paulo, Brasil Intelex Tempo inteiroCustomer Advocacy Role at IntelexThis exciting opportunity at Intelex revolves around customer advocacy, where you will be responsible for ensuring customer loyalty and retention. As a Customer Success Associate, you will work closely with a large portfolio of customers, utilizing both proactive and reactive methods to foster strong relationships.Main...
-
Customer Success Advocate
3 semanas atrás
São Paulo, São Paulo, Brasil Servicenow Tempo inteiroCustomer Success Manager Job DescriptionAbout the RoleThe ServiceNow Customer Success Manager plays a critical role in ensuring customers derive maximum value from their ServiceNow investment. This position oversees a portfolio of customers, guiding them towards business outcomes and fostering greater adoption and usage of ServiceNow products through...
-
Software Dev Advocate for Innovative Solutions
3 semanas atrás
São Paulo, São Paulo, Brasil Centro Automotivo 3011 Tempo inteiroAbout the Role:We're seeking a skilled Software Dev Advocate to spearhead innovative solutions and drive technical excellence within our organization. As a key member of our team, you'll contribute to the design, development, and implementation of cutting-edge software solutions that meet the evolving needs of our customers.
-
Customer Success Director
3 semanas atrás
São Paulo, São Paulo, Brasil Prove Tempo inteiroKey Responsibilities:Lead the customer retention process by acting as a customer advocate within the organization.Oversee the customer experience by streamlining processes and ensuring customer satisfaction.Develop tailored engagement strategies to drive success and growth.About the Role:Prove is seeking a skilled professional to manage and nurture post-sale...
-
Customer Success Manager
Há 1 mês
São Paulo, São Paulo, Brasil dynaTrace software GmbH Tempo inteiroUnlock Customer Potential with DynatraceAs a Customer Success Manager at Dynatrace software GmbH, you will be responsible for driving customer adoption and growth through strategic planning and relationship management. Your goal will be to preserve and grow subscription renewals by demonstrating value, educating customers on product offerings, and acting as...
-
Customer Success Professional
3 semanas atrás
São Paulo, São Paulo, Brasil dynaTrace software GmbH Tempo inteiroAs a Customer Success Manager at Dynatrace, you will play a vital role in preserving and growing subscription renewals for our customers. Your primary responsibility will be to drive adoption and educate customers on our product and service offerings, demonstrating value and focusing on growing relationships. You will serve as a champion for our customers...
-
Customer Service Director
Há 1 mês
São Paulo, São Paulo, Brasil Citrus Systems Tempo inteiroWe are seeking a highly skilled Customer Service Director to lead our Brazilian iGaming operations. As a key member of our team, you will be responsible for overseeing the customer support function, ensuring exceptional service quality, and driving business growth.Key Responsibilities:• Serve as the principal leader for the Brazilian customer support...
-
Operador de Suporte de Telemarketing
3 semanas atrás
São Paulo, São Paulo, Brasil Its Customer Service Tempo inteiroDescrição da VagaVaga para atender clientes em central de suporte telefônico da empresa Its Customer Service. Atividades e Responsabilidades:- Atender clientes por telefone para esclarecer dúvidas sobre produtos e serviços;- Realizar ligações para clientes quando necessário;- Preencher planilha de controle de ligações;- Redirecionar ligações para...
-
Customer Service Representative
3 semanas atrás
São Paulo, São Paulo, Brasil TELEPERFORMANCE Tempo inteiroAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at Teleperformance. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and promoting our company's products and services. Responsibilities• Respond to customer inquiries...
-
Customer Service Representative
4 semanas atrás
São Paulo, São Paulo, Brasil Mondelez International Tempo inteiroJob Description:Join Mondelez International in Delivering Exceptional Customer Service:We are seeking a motivated and customer-focused Jr. Customer Service Analyst to join our team in São Paulo/SP. As a key member of our Customer Service & Logistics (CS&L) team, you will play a vital role in driving customer satisfaction and supply chain efficiency.Your Key...
-
Customer Service Representative
3 semanas atrás
São Paulo, São Paulo, Brasil Ciandt Tempo inteiroAbout the Role: Our company seeks a highly skilled Customer Service Representative to provide exceptional support to our clients. In this role, you will be responsible for handling customer inquiries, resolving issues, and delivering top-notch service.Key Responsibilities:Respond to customer inquiries via phone, email, or chatResolve customer complaints and...
-
Customer Service Representative
Há 1 mês
São Paulo, São Paulo, Brasil Olympus Tempo inteiroJob OverviewOlympus is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns, and ensuring their satisfaction with our products and services.Key...
-
Customer Service Representative
3 semanas atrás
São Paulo, São Paulo, Brasil Wesco Tempo inteiroRole SummaryAs a Customer Service Representative at Wesco, you will be the primary point of contact for customers, providing exceptional service and support to ensure their satisfaction. Your key responsibilities will include resolving customer complaints, processing orders, and maintaining accurate records of customer interactions.Responsibilities Respond...
-
Customer Service Representative
4 semanas atrás
São Paulo, São Paulo, Brasil Sur Tempo inteiroWe are seeking a skilled Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for resolving technical issues, recommending solutions, and guiding customers through our products and services.**Key Responsibilities:**• Identify customer needs and provide personalized support•...
-
Customer Service Representative
3 semanas atrás
São Paulo, São Paulo, Brasil Experian Health Tempo inteiroWe are seeking a skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and the ability to resolve customer complaints in a timely and professional manner.The primary responsibilities of this role include:• Responding to customer inquiries and resolving issues via phone, email, and...
-
Customer Service Representative
Há 5 dias
São Paulo, São Paulo, Brasil SHOPPING CENTER LAPA Tempo inteiroJob Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Shopping Center Lapa. In this role, you will be responsible for providing exceptional customer service and support to our clients.About UsShopping Center Lapa is a dynamic and growing retail...
-
Customer Service Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil Rijk Zwaan Brasil Sementes Tempo inteiroAbout the RoleAre you a customer-focused professional looking for a new challenge?We are seeking a highly skilled Specialist Customer Service to join our team at Rijk Zwaan Brasil Sementes. In this role, you will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met and exceeded. Your Key Responsibilities-...