Customer Advocate for Business Growth
3 semanas atrás
Customer Success Role Overview
This is an exciting opportunity to drive customer loyalty and retention in a software environment. As a Customer Success Associate, you will be responsible for the ongoing relationship with assigned customers, increasing adoption, ensuring retention, and securing loyalty. You'll work with customers on both a proactive and reactive basis through email and Teams/Zoom sessions, with a primary focus on customer success and satisfaction.
Key Responsibilities
- Own the Intelex relationship with assigned customers to increase adoption and ensure retention.
- Provide reactive assistance to customers as required.
- Aid in refining the digital customer success experience.
- Establish a trusted advisor relationship with customers and drive value from Intelex products and services.
- Evaluate opportunities to drive process and system improvements to positively impact the customer experience.
- Advocate customer needs across Intelex departments.
- Inform and educate customers on Intelex initiatives and product updates.
- Manage risk identification and tracking until issue resolution.
- Identify success stories and secure customer references.
- Create customer campaigns to increase engagement.
Requirements
- Strong written and verbal English communication skills.
- Extraordinary people skills, including empathy, patience, confidence, and good humor.
- Highly organized with impeccable attention to detail.
- Strong problem-solving skills with the ability to analyze and make educated decisions.
- Compelling communicator able to present technical issues to non-technical audiences.
- Results-driven with a proven ability to project a positive attitude.
- Thirst for knowledge and willingness to learn.
- Intelligent, self-motivated, quick thinking, and fast learning.
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