Customer Success Manager
Há 1 mês
As a Customer Success Manager at Dynatrace, you will play a crucial role in preserving and growing subscription renewals for our customers. Your primary objective will be to drive adoption, educate customers on product and service offerings, demonstrate value, and focus on growing relationships. You will act as a champion within Dynatrace, highlighting wins, planning, and developing short- and long-term strategies via success planning. Your goal will be to provide customers with software intelligence that accelerates their digital transformation.
Key Responsibilities:- Accelerate customer adoption of Dynatrace product portfolio through relationship management, success planning, and value realization.
- Own renewal strategy and ensure timely renewal of subscription(s).
- Build Dynatrace brand awareness and loyalty.
- Conduct regular proactive calls and account review meetings, maintaining accurate records of discussions and action items.
- Collaborate with the management team to ensure critical issues are documented and escalated for resolution.
- Defend against the competition.
- Identify strategic, new business growth opportunities.
- Leverage relationships to aid in the building of reference accounts/contacts.
- Act as a customer advocate and liaison, becoming a trusted advisor.
- Bachelor's degree or equivalent work experience.
- 3-5 years of relevant experience in customer success, account management, or a similar field.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.
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