Brazil Customer Success Manager

Há 6 dias


São Paulo, São Paulo, Brasil Khan Academy Tempo inteiro

About Khan Academy

Khan Academy is a non-profit organization that aims to provide a free, world-class education to anyone, anywhere. We are seeking a highly motivated and experienced professional to join our team as a Brazil Customer Success Manager.

About the Role

The Brazil Customer Success Manager will be responsible for working with school and state leaders to plan, roll out, and implement Khan Academy's programs. This includes identifying ways to increase the success of teachers and students, representing an in-depth perspective of educator and student needs, and building capacity within the school system for a scalable and sustainable implementation.

Key Responsibilities

  1. Work with school and state leaders to plan, roll out, and implement Khan Academy's programs.
  2. Proactively identify ways to increase the success of teachers and students with our programs.
  3. Represent an in-depth perspective of educator and student needs throughout the organization.
  4. Build capacity within the school system for a scalable and sustainable implementation.
  5. Analyze qualitative and quantitative data to inform program improvements.
  6. Implement processes that consistently generate high levels of school engagement.
  7. Navigate complex discussions with empathy and confidence, identifying nuanced customer needs and facilitating change management within systems to boost effective usage and satisfaction with Khan Academy's products and content.
  8. Use internal tools with fidelity and identify opportunities to improve usage over time.
  9. Drive improvements to school success playbooks over time by testing new ideas, measuring results, and collaborating closely with members across Khan Academy Brasil.

About You

We are looking for a highly motivated and experienced professional with a strong background in education and customer success. The ideal candidate will have 5+ years of relevant work experience, including 3+ years of classroom teaching experience or district-level administrator at a K-12 setting and 2+ years of customer success, account management, or education-focused support experience. The candidate should also have strong problem-solving skills, creative thinking, and a deep understanding of teachers and school systems.

What We Offer

We offer a competitive salary and benefits package, as well as the opportunity to work with a dynamic and mission-driven team. If you are passionate about education and customer success, we encourage you to apply for this exciting opportunity.



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