Customer Success Manager – Brazil –

4 semanas atrás


São Paulo, São Paulo, Brasil Insider Tempo inteiro

About the Role: We are seeking a highly skilled Customer Success Manager to join our team in Brazil. As a Customer Success Manager, you will be responsible for driving adoption and retention of our conversational AI products. You will work closely with customers to understand their needs and provide tailored solutions to meet their goals.

Key Responsibilities:

  • Proactively drive adoption and retention of our conversational AI products
  • Build strong relationships with customers to understand their needs and provide tailored solutions
  • Work closely with other Customer Success Managers and Account Managers to ensure seamless customer experience
  • Responsible for orchestrating efforts to keep adoption and usage high
  • Provide best use cases according to the partner's needs
  • Responsible for gross retention, CSAT, health score, and lock-in score of the partners

Requirements:

  • Bachelor's Degree in Business, Marketing, Engineering, or related fields
  • 4+ years of relevant work experience in customer-facing roles
  • Strong communication skills in English and Portuguese
  • High sense of responsibility and accountability
  • Strategic thinker with excellent project management skills
  • Customer-oriented and able to establish strong relationships
  • Self-motivated, proactive teammate with innovative ideas

What We Offer:

  • A chance to work in an international, diverse, and inclusive environment
  • Tech Talks with influential people from the software world
  • Access to a limitless global network
  • Access to numerous training opportunities
  • Access to 16,000+ online courses on LinkedIn Learning
  • Space to share your skills through training and workshops
  • Inclusive Private Health Insurance
  • Food expenses covered monthly
  • Fun team activities
  • No Dress Code

We are an equal opportunities employer and welcome applications from all qualified candidates.



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