Customer Success Manager
Há 1 mês
As a Customer Success Manager at Salesforce, Inc., you will be the primary point of contact for our largest and highest-profile customers. Your role will be to partner with assigned accounts, maintain a focus on the customer's business goals, and ensure they realize the maximum value from their Salesforce investment.
Key Responsibilities:
- Partner with customers to understand their business goals and objectives.
- Maintain a deep understanding of the Salesforce platform and ecosystem.
- Develop and execute customer success plans to drive adoption and value realization.
- Act as a trusted advisor to customers, providing guidance and support to ensure their success.
- Collaborate with internal teams to ensure seamless delivery of services and support.
- Identify and mitigate potential risks and challenges to customer success.
Requirements:
- 5+ years of experience in Technical Customer Success, SaaS platform use, or project leadership.
- Exceptional communication and presentation skills.
- Ability to analyze technical concepts and translate them into business terms.
- Knowledge of software development process and design methodologies.
- Experience leading cross-functional teams to facilitate resolution or disposition of customer needs or projects.
Preferred Requirements:
- 2+ years of experience in the Salesforce ecosystem.
- Salesforce product certifications are a plus.
- Deep understanding of Digital Marketing processes, challenges, and trends.
- eCommerce Industry experience.
- Knowledge of Salesforce product suite and features.
About Salesforce, Inc.
Salesforce, Inc. is a leader in customer relationship management (CRM) and cloud-based software. Our mission is to help businesses succeed by providing innovative solutions that drive customer success.
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