Customer Success Account Manager
2 meses atrás
At Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a Customer Success Account Manager, you'll play a critical role in helping our customers accelerate business value through differentiated customer experiences that leverage our products, services, and partnerships.
As a key member of our Customer Experience & Success (CE&S) organization, you'll develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships. You'll guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft.
**Key Responsibilities:**
- Build and coach others on customer, partner, and internal stakeholder engagement strategy and models.
- Develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships.
- Identify, navigate, communicate, and influence key customer technical, business, and executive-level stakeholders (including partners).
- Initiate the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities.
**Technical Relevance:**
- Understand, identify, and align Microsoft solutions, and technical capabilities to customer needs and priorities.
- Leverage broad foundational industry and technical expertise to enable customer success.
**Customer Success Leadership:**
- Engage in conversations with customers and demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
- Promote the organizational and customer success strategy with customers.
- Align Microsoft technology and services with the customer's goals and objectives to form a cooperative strategy.
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