Customer Success Growth Strategist
1 semana atrás
Vistex is seeking a seasoned Customer Success Manager to drive growth and expansion of our clients in North America. As a key member of our global Customer Success team, you will work cross-functionally with internal teams to ensure alignment with client goals and objectives.
Key Responsibilities
• Manage overall relationships with assigned clients, driving proactive strategic client management to increase adoption, retention, and satisfaction.
• Demonstrate and drive the value delivered to clients, establishing relationships with stakeholders and across the customer organization to plan and drive ongoing account strategy.
• Work with clients and internal resources to establish critical goals or other key performance indicators and aid the customer in achieving their goals.
• Proactively manage assigned clients to enable success throughout the customer lifecycle, ensuring best practices and methodologies that drive client engagement, business outcomes, and maintain renewal and retention rates.
• Establish trusted advisor relationships with key clients and drive continued value of our products and services.
• Understand and anticipate customer needs and goals, tracking customer progress and leading Voice of the Customer initiatives within your client portfolio.
• Gather feedback and act as advocate for your client-base with internal Support, Sales, and Product teams.
• Collaborate with Sales and other internal teams on customer interactions and engagements.
• Conduct regularly scheduled cadence calls and business reviews with customers to discuss overall account health, including benchmarking, adoption trends, and best practices.
• Drive new business growth through greater advocacy and referenceability, working with Marketing to surface and celebrate client success stories.
• Help foster a culture of strategic Customer Success within the team and throughout Vistex.
Requirements
• 5+ years of experience in Customer Success, Account Management, Sales, and/or Project Management.
• Strong relationship management, communication, customer advocacy, and metrics skills.
• Fluency in English.
• Proficiency in Salesforce & Microsoft Office (Outlook, Teams, Excel, Word, and PowerPoint).
• Experience with Gainsight, Churnzero, or Totango a plus.
• Ability to service clients in on-premise and cloud software environments.
What We Offer
We offer a competitive salary range of $95,000-$120,000 per annum, depending on experience.
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