Customer Success Specialist for E-commerce Data Management
Há 20 horas
Joom Pulse is a cutting-edge data platform that empowers marketplace sellers with actionable analytics and tailored recommendations.
This innovative solution enables users to assess the most lucrative products, calculate estimated profits from direct supplier purchases, identify high-growth categories, and explore opportunities for business expansion.
By streamlining e-commerce data into easy-to-understand insights, Joom Pulse supports sellers in making informed decisions and optimizing their operations.
Joom Pulse is part of Joom Group, an international conglomerate of e-commerce companies founded in 2016 in Latvia. The group comprises Joom Marketplace, a global shopping platform; Onfy, a pharmaceutical marketplace in Germany; and JoomPro, a cross-border wholesale trade platform.
Joom Group's offices are located in key locations worldwide, including Latvia, China, Hong Kong, the USA, Germany, Brazil, and Portugal, with headquarters in Lisbon, Portugal.
We are seeking a proactive, client-oriented Customer Success Specialist to foster strong relationships, enhance user satisfaction, and ensure seamless product adoption and retention.
Key Responsibilities:- Develop and maintain strong client relationships, ensuring alignment with customer needs.
- Evaluate active accounts to identify and resolve issues impacting SaaS users.
- Serve as the primary contact for customer inquiries, ensuring timely resolution of issues.
- Keep customers informed on new features and best practices to enhance usage.
- Monitor customer engagement and satisfaction to identify upsell and renewal opportunities.
- Conduct in-depth interviews to gather customer insights, and advocate for customer needs in product discussions.
- Lead renewal processes and identify growth opportunities within customer accounts.
- 3+ years of experience in customer success management.
- Experience with SaaS data management platforms.
- Proven track record of handling in-depth interviews.
- Ability to collect, structure, and filter clients' feedback, transferring it to stakeholders as marketing managers, product managers, and other internal teams.
- Hands-on experience with customer retention and nurturing relationships with small & medium businesses.
- Strong analytical skills and data-driven approach.
- Fluent in English and Portuguese.
We offer CLT employment with all benefits according to Brazilian labor law, flexible working hours, 30 days of paid annual leave, extended health insurance, 100% paid sick leaves, personal development opportunities, daily meal allowance, and annual team retreats.
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