Commerce - Policy and Experience Specialist
Há 3 dias
About the Job
TikTok is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services. With over 2.5 billion people interacting with ByteDance products, including TikTok, we are constantly looking for talented individuals to join our team.
Responsibilities
- Collaborate with governance and experience specialists to design commerce platform policies across various domains, including partner, listing, IPR, content, creator, and customer experience policies.
- Develop clear, external-facing policy articles that communicate complex information in a simple way.
- Investigate, manage, and resolve platform policy violations or process-related incidents, building and maintaining SOPs to efficiently handle these issues.
- Assist in creating proactive monitoring and detection programs for policy violations, enforcing appropriate actions and continuously optimizing these programs through data analysis and case reviews.
- Handle cross-functional communications and prepare case and data summaries related to this domain.
Qualifications
We are looking for an experienced professional with a Bachelor's degree and at least 5 years of experience in related domains, including Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policymaking and Operations Management, or Ecommerce Strategy, Seller or Product Growth, Risk, Compliance, or Experience programs.
The ideal candidate will have proficiency in English and Portuguese, excellent stakeholder and program management skills, and the ability to influence cross-functional stakeholders and senior leaders to achieve results.
We offer a competitive salary range of $120,000 - $180,000 per year, based on location and experience.
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