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Customer Experience Specialist

2 meses atrás

São Paulo, São Paulo, Brasil Csg Tempo inteiro
About Us

Csg empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Our goal is to make ordinary customer and employee experiences extraordinary.

Job Overview

We are seeking a skilled Customer Experience Specialist to join our team in Brazil or Colombia. This role will play a crucial part in delivering exceptional customer service and supporting the growth of our business.

Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and maintain contact with customers throughout the incident resolution process.
  • Incident Management: Gather incident details, record them in our tracking system, and escalate customer incidents when necessary.
  • Troubleshooting: Collaborate with teams to identify incident resolutions, capture initial assessment information, and coordinate with customers to validate service restoration upon resolution.
  • Regulatory Compliance: Understand and adhere to all applicable regulations, laws, and CSG security and compliance standards.
Requirements
  • Education: Associate's degree in business or related field, or equivalent experience.
  • Experience: 1-2 years of experience in a customer service environment.
  • Skills: Proficient in English in a business environment, excellent communication and problem-solving skills, and ability to work in stressful conditions.
What We Offer
  • Work Arrangements: Work from home, in-office, or hybrid arrangements.
  • Benefits: Paid vacation, birthday, volunteer, and holiday time off, education reimbursement, and more.

Estimated salary: R$60,000 - R$80,000 per year, depending on location and experience.